Exactly the same issue started again receiver is not detected works fine when wired. Reboots. different usb ports. removing the mouse from Bluetooth and devices does nothing (this used to fix it temporarily). Not to mention the only way to update the receiver firmware for me is to boot into safe mode with network and use an ethernet connection to run iCUE. My mouse now works wired only no matter what I do receiver is not detected. I updated the firmware on it two weeks ago and it worked well for a while now totally non functional yet again. You've already sent me two replacement receivers (three total) and they start/stop working randomly as well. There's something seriously wrong with this receiver and/or the driver for it. I've contacted dozens of times with zero useful information they just tell me to do a firmware update which you CANT EVEN DO WHEN THE RECEIVER ISNT EVEN DETECTED. The amount of problems over the two years I've had it is unbelievable. I'm so beyond frustrated. Ironically the K63 Wireless keyboard and dongle have worked perfect from day one and even update in iCUE just fine. It's this Harpoon RGB Wireless Mouse that makes me want to pull my hair out. How can a product have issues for so long and yet nothing is ever done about it?