raglafart

I tested it with various power supply cables to eliminate even those and tested it out of my pc with none of the modular cabling attached, I wanted to check to see if there was any kind of reset button anywhere. When it failed the self test in that state is when I raised the RMA Cheers John

Hi I appreciate your thoughts and to a greater extent it's not so much the problem, but how the problem is fixed. Here I'm pleased to say I'm now more confident. I used the Express RMA and I'm happy to say the replacement should be here according to the tracking note tomorrow afternoon. So in fairness, once having done the RMA my PC would only theoretically been down for 4-5 days and I think that is a very reasonable turnaround. You also have to understand that as a customer when something goes wrong you are hardly likely to be overjoyed that you are one of the unlucky ones :(: regardless of how many units are sold world wide or what the return percentages are. I would note that if I'd found the forum here quicker it would have probably been much easier to find out how to go about the process of organising an RMA. This is the first time I've had to do it. The manual in this case led me astray as it clearly states if you get a red light or no light on the self test to contact Corsair for help. Well of course I tried contacting Corsair, now this is where Corsair let me down. I didn't immediately do an RMA, I was told in the manual to ask for technical help!!!! I didn't know if there was some kind of re-set that could be done or if there was something I was going to be told that would get the PSU back up and running, so thought I'd have to wait until a technician told me to go the next step to the RMA I lost 3-4 days waiting for a rely to my ticket that never came and still hasn't. Yet as soon as I said enough is enough and did the RMA, it went through in hours! That seems to me to be a problem with the on line assistance. I even tried calling international, but to be told all technicians are currently unavailable, not unexpectedly I hung up. The system (if my replacement arrives tomorrow) would seem to work, that's if you know how to use it. Sadly It not made clear how to use it though and the promise of a 24 hour reply on the technical support side is certainly nothing short of out an out lie :evil: These are my experiences, some of it good, once in the system proper. However, getting into the system has plenty of flaws at the Corsair end and promisses made that clearly aren't kept. I'll probably feel a lot better about it once the replacement unit is here and the US $ 187 is back in my account. Cheers John

Wow! I joined the forums here having been directed to them from another forum. I'm utterly gob smacked, I've just had to RMA my 1 month old AX860i and simply cannot believe what I've read here. I have to say I'm really concerned having just spent what I thought was top dollar for not just a top product but a platinum pluss product. It lasted all of a month before I had the same issues with my unit. Initially just powering down unexpectedly but then refusing to boot and the red and no light and clicking syndrome. What I'd really like to know is having gone to the express replacement solution, will the new unit give me trouble free running? It cost me $70 to ship it back for the RMA and if it happens again it's going to be an economical disaster and none of it my fault. Very disappointed indeed. :mad: