Let me start out with I made an account just for this. I just got a Virtuoso SE Headset a few days ago and the mic just never muted at all, not on PC, Xbox One, or on my phone. I sent a support ticket within having the headset for less than an hour. This is what they responded with 4 days later:
"Good day, sorry to hear that you are having issues with our corsair headset. kindly try to have the headset in USB/Wired Mode Press hold the mute button While holding the mute button switch to wireless mode Release the mute button after 15 seconds. If the issue persists please do let us know."
It didn't work for me but I hope it works for others. I'm currently wanting either a new mic or I'm going to have to send it back. The mic works amazing (coming from using a Logitech G933 Artemis Spectrum) The sound is amazing and the comfort is 10/10 in my opinion and I don't want to send it back. I play with large groups, competitively and I stream so the mute button on a super sensitive mic is a MUST HAVE.
Hope a fix comes out soon or we are able to actually buy a replacement at some point.
