Okay second post because i got some information,
i encountered 2 issues :
- Crackling sound, headphones stopping working for 3-4 seconds this was characterized with the dongle's led blinking red.
- solid white dongle led, headphones working flawlessly but not being recognized on iCUE
so this is definitely a software issue because the moment i turned on and off the headphones, it got detected into iCUE again but the led was back to red blinking.
i'm still experimenting with it in hope of hopefully fixing it.