All,
I submitted an RMA request approximately a week ago. It took at least a day to get the case assigned. It took another few days to get a response. I received a response only after I asked to archive the request as the case owner was unresponsive. And had created a second RMA request.
At that time, I was asked to provide proof of purchase. A few days later (Today), I was asked to provide a video of the issue seen.
Now, I had already replaced the part, a cooling fan, as it was pretty much failed. I have another fan that acts up occasionally. The reason for the RMA.
Support is very unresponsive and does not communicate via the ticket system. And I don't believe I should have to call in and take that time out of my day to get a response. Why does Corsair have a ticketing system built around email(Zendesk) if they don't use it?
I have read dozens of posts on the forums here and other sites about the horrible customer service. Fortunately, and unfortunately, this is the first time I have seen bad customer service from Corsair. Noting I have only had a couple issues over the years.
I have been very happy with the products (x460 Crystal case fill with SP120 RGB fans, Corsair Vengeance memory, H110i AIO cooler, Void RGB 7.1 wireless headset along in this build)
But after reading this forum table alone, there are many people complaining about the support customer service. I don't know if I have a lousy rep helping me or if this is the standard. Also, I don't know if I should expect to even receive the RMA at this point. I am close to the end of the warranty and if they won't respond, well, I may miss it.
And for the Corsair employees that monitor the forums and attempt damage control, my case is #2000807471.