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Kurakkon

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Posts posted by Kurakkon

    Faulting application name: iCUE.exe

    in iCUE Software

    Posted

    Hi all,

     

    Hopefully someone can help.

     

    Brand new build and Windows 10 install. Rather randomly, sometimes during startup, sometimes during gaming, iCue.exe will bomb out.

     

    Faulting application name: iCUE.exe, version: 3.36.125.0, time stamp: 0x5fbbd88e

    Faulting module name: ntdll.dll, version: 10.0.19041.662, time stamp: 0x5f641e44

    Exception code: 0xc0000374

    Fault offset: 0x000e6ac3

    Faulting process ID: 0x754

    Faulting application start time: 0x01d6d25552ca1f51

    Faulting application path: C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe

    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

    Report ID: 5357a42a-568d-4552-893d-0f72d38a4cd8

    Faulting package full name:

    Faulting package-relative application ID:

     

    Any ideas?

    Void Pro Wireless 7.1 static noise.

    in Audio

    Posted

    Ive had my void wireless for 2+ years now and only recently when i decided to get the new cue app and update the firmware has the issues statet in this thread and some others started occuring.

    Doesn't matter if i sit 3 cm or three rooms away from the reciever, the sound crackles, disappears, the headset disconnects and instantly reconnects and it doesn't matter if i repair it to the dongle, what USB port i use, if it is charging or not or whatever.

    also, each time i change usb-port or re pair the headset a "new" device is made in windows so im up to like "73 -corsair void wireless".

     

    Does any one know where older firmware images can be found?

    ive searched but cant seem to find any and its what i think might be able to help.

     

    Its definitely the software, IMO. I had an older version of the app and didn't have this audio problem until I reinstalled windows 10 and had no choice but to download this latest version.

    Void Pro Wireless 7.1 static noise.

    in Audio

    Posted

    I had this issue on both my void and my void pro.. only did it while in games and when using Kodi.. but its not done it now for over two weeks now.... has to be software based imho

     

    Edit.. the only thing I had changed was moving the dongle from the ST100 to the passthrough on the back of my MM800

     

    Absolutely its software based.

     

    In my case, my older PC that had CUE on it had an older version of CUE. I know this because when I tried to run the updater via CUE it threw an error and didnt update. On that older PC, the VOID was working without any problems.

     

    On my new PC, built 4 weeks or so ago, the issue was immediately apparent. Tested via multiple USB ports. The only difference is the version of CUE I use. I don't know what the older version was, as the old PC no longer exists, but any version of CUE that I download right now exhibits this issue.

     

    It is definitely a CUE issue, as when CUE isn't installed, the problem doesn't exist though the VOID only then works in stereo not 7.1.

     

    So objectively this is a CUE software-caused problem.

    Void Pro Wireless 7.1 static noise.

    in Audio

    Posted · Edited by Kurakkon

    Getting this too.

     

    What I've noticed is that in the Sound > VOID > Properties > Advanced > Default Format sample rate is set to just one selection that can't be changed and it looks to be quite low in terms of quality. Not even DVD level (though I can't see for sure what it is ATM as I don't have the Corsair app installed any more).

     

    However, after I uninstalled the Corsair utility app and then reviewed the same I can choose, for example, 2 channel, 16 bit, 48000hz (DVD Quality) out of several selections and at that level, I don't get the crunchy, static effect when actions are performed in game.

     

    In my case, the game I've noticed it in is Fortnite, when farming trees and brick. There's a scratching, static noise that accompanies the end of an action. This doesn't happen when this setting it set to the above sample rate. I've double checked this with my main 5.1 speakers also, setting the sample rate down to that which appears to be locked when the Corsair app is installed and it produces the same static-y result.

     

    So, in summary, the Corsair app seems to be locking the VOID sample rate very low and it cannot be manually altered unless the Corsair app is uninstalled, at which point you're left with a 2 channel VOID. This causes the noise.

     

    As some background to my situation, I installed Windows 10 completely afresh after upgrading my PC hardware at which point this issue became immediately apparent. It was not apparent on my prior setup but I can't say what version of the Corsair app I was using. It will have have been an older version, as I recall it throwing an error when looking for updates. This in turn could mean that me grabbing the latest version of the Corsair app, thus newer code, is looking to be the root of the issue.

     

    Hope this helps, as running games in 2 channel stereo is not why I spent so much money on these.

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