Guys, first off thank you for the feedback you are providing. Not sure if all of you have seen that there was an update to both iCUE (3.21.88) and firmware for Virtuoso. If you haven't already performed the updates, please do so as it will improve some of the topics you guys brought up. We are working on more updates to address additional items that were brought up, but we want to ensure proper testing is performed in our validations process.
For those of you experiencing crackling during games, can you respond back with the following information:
1.) What system are you using (motherboards and USB port)
2.) What game are you using? Did you enable SW sound settings like Atmos in Overwatch, for example?
3.) SW version
4.) FW version
5.) System volume level
6.) EQ settings in iCUE
7.) Particular content that was played
Some of you already have system specs listed, but I would like you to provide it in your post just in case you have changed anything. I'll relay the information to our validations and software teams as you guys provide it.
1. My motherboard model is Asus Prime X299-Deluxe. The dongle is plugged into the front USB port of ST100. My operating system is Windows 10 1909.
2. I'm playing Final Fantasy 14 more often, but this phenomenon doesn't just happen in the game, even when I use voice chat software to chat with other friends
3. I currently use the beta version of iCUE provided on the forum, but I also had this problem when using the 3.26.92 version a few days ago
4. VIRTUOSO SE: v. 0.17.149; dongle: v. 0.16.80
5. This problem has occurred from 10% -75%
6. I used the default Pure Direct configuration
BTW:
1. The chance of this problem only increased significantly after I updated the firmware of the dongle and headset and iCUE a few days ago (it must happen at least once in almost 1-4 hours, of course, more often 3-5 times), I do n’t remember The version number before the update. Although I had this problem before, it was very, very small. If I used probability to describe it, it would be about 1%.
2. Recently I started to try wired mode and I haven't found the problem. But is this a bit out of my original intention when buying this headset?
3. Since English is not my native language, I used a translation tool, and please forgive me
Corsair Virtuoso RGB Wireless SE feedback
in Gaming Peripherals & Audio Troubleshooting
Posted · Edited by milkfish
1. My motherboard model is Asus Prime X299-Deluxe. The dongle is plugged into the front USB port of ST100. My operating system is Windows 10 1909.
2. I'm playing Final Fantasy 14 more often, but this phenomenon doesn't just happen in the game, even when I use voice chat software to chat with other friends
3. I currently use the beta version of iCUE provided on the forum, but I also had this problem when using the 3.26.92 version a few days ago
4. VIRTUOSO SE: v. 0.17.149; dongle: v. 0.16.80
5. This problem has occurred from 10% -75%
6. I used the default Pure Direct configuration
BTW:
1. The chance of this problem only increased significantly after I updated the firmware of the dongle and headset and iCUE a few days ago (it must happen at least once in almost 1-4 hours, of course, more often 3-5 times), I do n’t remember The version number before the update. Although I had this problem before, it was very, very small. If I used probability to describe it, it would be about 1%.
2. Recently I started to try wired mode and I haven't found the problem. But is this a bit out of my original intention when buying this headset?
3. Since English is not my native language, I used a translation tool, and please forgive me