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AndreaPelle

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Posts posted by AndreaPelle

    H115i Platinum: USB reconnect every now and then, lighting goes crazy

    in Cooling

    Posted

    My apologies about the issues you're having with the Platinum series cooler.

     

    Until we have root cause, any discussion of a course of action is premature.

     

    To ALL people having current issues with iCUE disconnect, we've put together an internal task force that is going to need as much data as possible.

     

    Please send an email to iCueDisconnect@corsair.com with the following information.

     

    SUBJECT: iCUE Disconnect

     

    DESCRIPTION OF ISSUE: (ie - "H100i disconnects randomly" or "HX1200i PSU not recognized")

     

    Then, go to iCUE, export your system config, and attach it to the email:

    MDaucAq.png

     

    Please also include:

    * Are you running any other monitoring software? (Afterburner, AI Suite, etc)

    * On your motherboard, which connector are you using for Commander Pro, PSU, Cooler, or other device?

    * Which game launchers, if any, are running? (Steam, Uplay, Origin, etc)

     

    Send that email to us and we will hopefully be able to recreate the issue across a wider array of potential systems - thus helping us squash some of these bugs.

     

    Thanks!

     

    I will do this in the evening ;-)

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