[Installation issues iCue 5.1]

 

Update:

Got a reply today for a support ticket I made for this a while back:

Quote

Hi,
 
This is due to a language other than English being detected.  We are currently working on this issue.
 
For now, you will have to completely install and run it as a natively US-English language machine.
 
We apologize for the inconvernience.
 
Sr. Technical Support Specialist Fer

http://www.corsair.com

https://www.facebook.com/Corsair

https://twitter.com/Corsair

 

[Installation issues iCue 5.1]

Aaand crickets . . . . . . . . . . 🙄

[Installation issues iCue 5.1]

The problem still persists. v5.3.102 now and still no solution.

Is there an offline installer? I getting the feeling it's a firewall issue. (managed work laptop)

Latest error report:

2023-07-14_08:53:40 Checking user locale: nl-NL.
2023-07-14_08:53:40 Locale 'nl-NL' wasn't found.
2023-07-14_08:53:40 Checking user locale: en-US.
2023-07-14_08:53:40 Setting user preffered language: en-US.
2023-07-14_08:53:49 Failed to read and parse installer embedded payload
2023-07-14_08:53:49 Detected iCUE version=4.33.138
2023-07-14_08:53:56 Failed to get mpid value
2023-07-14_08:53:57 Opening file: C:\ProgramData\Corsair\iCUE5 Initial Installer\manager\cuepkg.zip.sha2
2023-07-14_08:53:57 Opening file: C:\ProgramData\Corsair\iCUE5 Initial Installer\manager\cuepkg.zip
2023-07-14_08:53:57 Using bootstrap package from repo: https://www3.corsair.com/software/CUE_V5/public/modules/windows/installerpackage/cuepkg.zip
2023-07-14_09:02:56 Package manager failed:
  "C:\ProgramData\Corsair\iCUE5 Initial Installer\manager\cuepkg.exe" --installdir="C:\ProgramData\Corsair\iCUE5 Initial Installer\packages" install icue-installer --format=json
  code: 1
  out:
{"data":{"comment":"Failed to check working directories restricted status.","severity":"warning"},"method":"comment"}

[Installation issues iCue 5.1]

Can't install iCue 5.1

Logfile:

Quote

2023-05-11_10:20:34 Checking user locale: nl-NL.
2023-05-11_10:20:34 Locale 'nl-NL' wasn't found.
2023-05-11_10:20:39 Opening file: C:\ProgramData\Corsair\iCUE5 Initial Installer\manager\cuepkg.zip.sha2
2023-05-11_10:20:39 Opening file: C:\ProgramData\Corsair\iCUE5 Initial Installer\manager\cuepkg.zip
2023-05-11_10:20:40 Using bootstrap package from repo: https://www3.corsair.com/software/CUE_V5/public/modules/windows/installerpackage/cuepkg.zip
2023-05-11_10:28:30 Package manager failed:
  "C:\ProgramData\Corsair\iCUE5 Initial Installer\manager\cuepkg.exe" --installdir="C:\ProgramData\Corsair\iCUE5 Initial Installer\packages" install icue-installer
  code: 1
  out:
Warning: Failed to check working directories restricted status.

Anyone know a solution?