After doing an investigation we have found out that what may be causing VOID Wireless to go into bootloader mode when charging. When plugging VOID wireless in for charging, while holding onto the mute button - the headset will go into bootloader mode (thanks @Nicklez for identifying this). Please refrain from pressing any buttons while plugging the headset in.
As of now, bootloader mode will not have any indication if it is in this mode except it will not appear to power on, generate audio, or have the lights turn on. In other words, it'll look like the headset has stopped working. Bootloader mode is implemented as a fail safe, so that headset can still be recovered in case of "bricking" or a bad firmware update, etc.
Currently there are two ways to recover the headset, let the battery fully drain (since it is in bootloader mode it will take roughly 2-3 days) or manually flashing the headset to the most recent firmware. In order to flash it, I request that you send me PM with your email and which color of the headset you have (yellow jacket or carbon/black) so that I can share the firmware file with you.
We understand that this an inconvenience which is why we're looking into different options to resolve this. For the next CUE update (v1.11x) users will be able to manually flashing the headset without having to have the firmware file.
Our next steps to how we're dealing with bootloader mode... we're looking into having a visual indicator if the headset is in bootloader mode so that users will be able to identify what's going on with their headsets right away. We are also looking into different sequences to enter bootloader mode. (So instead of pressing the mute button and plugging it in, users have to press multiple buttons and plug it in). We're also exploring the idea of having bootloader mode only available when plugged in via USB.
So, for all those who've read this thread... be careful with finger placement when plugging headset in! If mute button is press and held while inserting the USB cable in, your headset will be in bootloader mode!!!!
That is all.
Hi Chris it appears as though my headset has gone into bootloader mode, i will send you a PM
PSA: VOID Wireless in Bootloader Mode and How to Recover it
in Gaming Peripherals & Audio Troubleshooting
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Hi Chris it appears as though my headset has gone into bootloader mode, i will send you a PM