Shinchan Posted November 28, 2023 Share Posted November 28, 2023 Icue 5.8 is causing my system to crash. Random start. Sometimes it could be right after login. Sometimes it takes 10 min, but it definitely is causing and reboot. Just idle.. or watching yourtube. Background. about 2 weeks ago, my system is now random reboot. No reason at all. I thought it was my hardware issue. Diagnosis: Long Story. 1. Replace Power Supply from Corsair AX1200i to HXi1000. Continue crashing. 2. Replace Graphic Card from EVGA 3090ti to Asus 1080ti. Continue crashing. 3. Replace CPU from 13900K to 14900K. Continue crashing. (Reason, event manager says Kernel lost power) 4. Replace Motherboard from Asus Z790 Hero, to Asus Z790 Dark Hero. Continue crashing. 5. so frustrate. Before it crash... all the sudden, my keyboard and mouse would stop responding. Notice: Sometimes when system boot up and login, iCue would crash immediately. I have send multiple crash report. 6. Next i tried was removing start up program one at at time. After disable the G.Skill Trident Z Lighting control, all the sudden system is stable. SO, i thought its Memory issue. So i tried, Memtest g.skill 7200MHz. Pass 4 times without any issue. Memory is G.SKill 7200 module. 7. but for sure, disable the G.Skill Trident Z Lightning control (Control the LED of the memory) definitely is stable. 8. I remember i had update to iCue 5.8 recently. Next I tried with Close the ICue program and run with G.Skill Trident Z control only. System is stable. So, Step 7 and Step 8 proof that both application can't be run at the same time. iCue 5.8 and G.Skill Trident Z Lightning Control (1.00.35). System was super stable before iCue 5.8. Resolution: Found a TrueImage backup i did in November 10, with iCue 5.7 already installed. Restore from that image. Windows 11 23H2 is running stable again with both Icue 5.7 and G.Skill Lightning Control. Disable iCue 5.7 from been update. Why would iCue casusing system to crash? I would have thought when software issue would crash the software, not the Hardware. But maybe its because it control lighting. I need to have both Icue and G.Skill Trident Z running at same time. Because I refuse to install the bloatware Asus Amoury Crate just to control the LED. That is why i install the G.Skill Trident Z to control memory LED. Also a suggestion for Corsair. Make old software available to user who want to downgrade. Right now, in Corsair website, you can only install the newest version. I wouldnt have to restore from Image if i could have download ICue 5.7 directly from website. Link to comment Share on other sites More sharing options...
Shinchan Posted November 28, 2023 Author Share Posted November 28, 2023 additional info. When I had ICue 5.8. Running HWMonitor. It would take long time to complete load the application. It would be stuck at 88% loading the monitor. But when I have iCue 5.7 install, it load fast. Link to comment Share on other sites More sharing options...
Shinchan Posted November 28, 2023 Author Share Posted November 28, 2023 more info: My system is Windows 11 23H2. Corsair Hardware: Corsair H170i, 2 commander Pro with 5 AF RGB Fans, 6 ML Pro fan. Asus Z790 Dark Hero with 14900K. G.Skill DDR5 7200MHz. Mine crash with ICue 5.8 + G.Skill Trident Z. Maybe 2 Commander Pro on 5.8 is the issue? Or Windows 11 23H2? Other interesting info: My Son's System: Asus Strix with 5900X CPU. Running Windows 10. He only has Corsair H115i. G.Skill DDR4 3600Mhz. Weird that his iCue 5.8 works fine with G .Skill Trident Z Lighting Control 1.00.35. Link to comment Share on other sites More sharing options...
Shinchan Posted November 30, 2023 Author Share Posted November 30, 2023 I have uninstall G.Skill Trident Z Lighting Control. Install Asus Amoury Crate. Update iCue to 5.8. It is stable. This proof that iCue is having serious conflict with G.Skill Trident Z Lightning control. Side Note: iCue 5.7 or 5.8, i also install Asus Plugin. But I dont see my memory in iCue and unable to control lighting sync within iCue. also it is not controlling Motherboard light at all. So makes me wonder what light is control by asus plugin??? Link to comment Share on other sites More sharing options...
BlaiseP Posted November 30, 2023 Share Posted November 30, 2023 2 hours ago, Shinchan said: So makes me wonder what light is control by asus plugin??? Just the 12V RGB headers. Link to comment Share on other sites More sharing options...
74lobster Posted November 30, 2023 Share Posted November 30, 2023 3 hours ago, Shinchan said: I have uninstall G.Skill Trident Z Lighting Control. Install Asus Amoury Crate. Update iCue to 5.8. It is stable. This proof that iCue is having serious conflict with G.Skill Trident Z Lightning control. Side Note: iCue 5.7 or 5.8, i also install Asus Plugin. But I dont see my memory in iCue and unable to control lighting sync within iCue. also it is not controlling Motherboard light at all. So makes me wonder what light is control by asus plugin??? Hi, I have installed the program G.Skill Trident Z Lightning control too, and iCUE 5.8.130 | 11/8/2023 crashed immediately upon the launch: May be uninstalling G.Skill Trident Z Lightning control, the issue is solved ? Thanks in advance. Link to comment Share on other sites More sharing options...
Shinchan Posted November 30, 2023 Author Share Posted November 30, 2023 You don't have to uninstall it. It resolved for me not to run Trident Z, just remove it from startup. Or go back to iCue version 5.7 and block it from update. At least for you, it was just program crash. My was more extreme, causes system crash. Few option: 1. Remove Trident Z Lighting control from Start up. or 2. In Trident Z Lighting Control, make LED turn Off and start iCue. That seem to work or 3. Uninstall Trident Z and install Asus Amoury Crate (assume you have asus motherboard) to control the light. When i went with this option, iCue did not crash and it works fine. But it also did nothing to integrate ICue and Asus. The asus plugin did not work to sync the light. Link to comment Share on other sites More sharing options...
Shinchan Posted November 30, 2023 Author Share Posted November 30, 2023 2 hours ago, BlaiseP said: Just the 12V RGB headers. 😞 that is almost useless when all my Corsair Fan is already control by iCue and cant control LED on the motherboard or Memory. Link to comment Share on other sites More sharing options...
Shinchan Posted December 5, 2023 Author Share Posted December 5, 2023 i am very disappointed with Customer services. I open a ticket. Explain the same above situation. The answer I got was Oh.. that is because Icue fight control with G.skill Trident Z. It will happen on ALL VERSION of ICUE. He did not even read the part that system is stable prior to 5.8. Its back on iCue 5.7 and Trident Z Lightning control. Its stable. Link to comment Share on other sites More sharing options...
74lobster Posted December 6, 2023 Share Posted December 6, 2023 (edited) I have uninstalled all versions of iCUE, and than I have cleaned all the previous installation following these steps: https://help.corsair.com/hc/en-us/articles/360025166712-Perform-a-clean-reinstallation-of-the-Corsair-Utility-Engine-iCUE- Now iCUE 5.9.105 works flawless and no problem of incompatibility with G.Skill Trident Z software. Maybe be you need to re-do the detection of all the fans and the lights connected to the controllers. Edited December 6, 2023 by 74lobster Link to comment Share on other sites More sharing options...
Shinchan Posted December 6, 2023 Author Share Posted December 6, 2023 Another reply from Support and its really disappointing. When they keep saying i should be lucky that i have 5.7 working. Really make me steaming when it work on all version prior to 5.8. and they keep saying its fighting for control of lighting? When my G.Skill is not even part of the ICue system. In iCue, i can't see the Memory module there. Also i did not have any plugin install in iCUE. So saying it s fighting for control is not right and refuse to put a bug ticket for dev to work on it. Also 5.9 did not work. As soon as i install it.. few min later, it crash my system and reboot., Link to comment Share on other sites More sharing options...
74lobster Posted December 6, 2023 Share Posted December 6, 2023 2 minutes ago, Shinchan said: Another reply from Support and its really disappointing. When they keep saying i should be lucky that i have 5.7 working. Really make me steaming when it work on all version prior to 5.8. and they keep saying its fighting for control of lighting? When my G.Skill is not even part of the ICue system. In iCue, i can't see the Memory module there. Also i did not have any plugin install in iCUE. So saying it s fighting for control is not right and refuse to put a bug ticket for dev to work on it. Also 5.9 did not work. As soon as i install it.. few min later, it crash my system and reboot., Hi, neither iCUE 5.9.105 detects my 2 G.Skill Trident Z memory modules, but with the G.Skill Trident Z software at least I can choose the color of the memory modules... Link to comment Share on other sites More sharing options...
Shinchan Posted December 6, 2023 Author Share Posted December 6, 2023 (edited) follow the clean install. System is still random crash. For now, i keep it at 5.9. Also run the G.Skill Trident Z, but G.Skill Trident Z Lighting Control is used disable Lighting on G.Skill Memory. Seems stable. But just suck i can't turn on the Memory Lighting. Edited December 6, 2023 by Shinchan Link to comment Share on other sites More sharing options...
Shinchan Posted December 14, 2023 Author Share Posted December 14, 2023 Solution found for my issue. I found a solution to run both iCue 5.9 and Trident Z Lightning control at same time without crashing now. 1. Uninstall Trident Z Lighting Control. 2. Update iCue to 5.9. 3. This is what is working for my Asus Z790 Dark Hero. I download a old copy of Asus Aura Lighting Control from Asus. 1.07.79. https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Lighting_Control_1.07.79.zip Extract, Install, Reboot. 4. Inst all Trident Z Lighting Control. Install and make Trident Z start with Computer. Reboot. Now i can use Trident Z Light Control to make G.Skill Ram with Rainbow color. It doesnt sync with iCue. But I am back to where i was before all these happen. Which is acceptable for me. Link to comment Share on other sites More sharing options...
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