void pro RGB USB's surround&EQ is not working

I tried:

Solution 1: go to settings, click on devices, scroll down to where you see ‘Corsair Void Pro’, click on it, click remove. Once it’s removed, plug it out and back in. If windows tells you that it’s ‘setting up a new device’ then you should be good to go.

Solution 2: go to settings, click on Apps, scroll down to iCue, click on it and then click Modify. Continue though the installation screen until you see Repair. Click it. It’ll take a few seconds to install the driver etc, and it should work correctly thereafter. I don’t know yet if solution 2 is a permanent fix, or whether it’ll need to be done after every restart.

but it's still not working.