KoblerMan

Alright everyone, this problem is RESOLVED for me. Instructions received: I followed the instructions verbatim and it worked. Note: This .bin file is for the K95 RGB Platinum XT and NOT FOR ANY OTHER KEYBOARD. Also note: DO NOT rename the file. It is fine as-is!

It's been over 48 hours for me now. This is very frustrating. Why would the firmware file not be downloadable on Corsair's site? They could skip requiring users to put in a ticket and wait inordinate amounts of time just to be told "here's the firmware, DIY". My plan when I hear back from Corsair is to test the install of the firmware file, and if it works with the instructions they give me, I will put a MediaFire link containing it along with the instructions in this thread. That way if there's a workaround that doesn't require an RMA anyone with this problem won't have to go through all the BS. If I don't hear back from Corsair soon enough, I may just refund the device through Amazon. This is getting ridiculous.

Still no official word from Corsair on this after almost 24 hours since I submitted the ticket. It reflects poorly on their customer service team to have tickets languish for so long in their system. On the plus side, my Scimitar RGB Elite came in and I reluctantly updated the firmware on it using iCUE in the exact same manner that bricked my keyboard, but the difference is, it worked fine on my mouse. It doesn't make me any less frustrated about still having to type on my old keyboard in my lap because the new one on my desk is useless.

UPDATE: I have submitted a support ticket detailing the problem in full to Corsair. I am awaiting a response. UPDATE 2: It looks like when I attempted the firmware update, iCUE was out of date and not working properly, so I suppose this is the root cause of the issue. Also I tried going through the soft reset instructions again with the keyboard after updating iCUE. The only thing I have been able to get so far is a generic error message from Windows that says something to the effect of "Windows determined the last device you plugged in via USB has now malfunctioned". I've made no progress aside from that. Also, still no response from Corsair on the ticket aside from an immediate auto reply within the last 8 hours.

UPDATE: I've heard back from Corsair and the instructions provided were sufficient to fix my keyboard. Scroll down to my latest post for the instructions and a MediaFire link to the .bin file that was sent to me from Corsair! Hi all, I've had a very specific issue pertaining to my K95 RGB Platinum XT keyboard that arrived at my place of residence after being shipped from Amazon. It will not light up at all or register any keystrokes despite being plugged in. How this happened is very frustrating. I took it out of the box, got everything plugged in and set up, did up my RGB settings just how I liked it, and noticed a button in the lower-left corner of the iCUE window that says "Update". I clicked on this, and it informed me there was a firmware update for the K95 RGB Platinum XT (it listed the versions, but I didn't really look at it and don't remember which version I was running or upgrading to). I clicked on this and there was the typical warning message of "don't unplug your keyboard during the update or it will cause corruption", and I'm thinking, "Great, I just got this keyboard, let's do a firmware update to the latest version. What could possibly go wrong?" So I kicked off the firmware update and then took my hands away from my computer. Well, not even 5 seconds into the update, my keyboard went dark and iCUE gave me a popup simply saying "Update failed!" with no further information. Sure enough, it was not registering any keystrokes or being detected at all within iCUE, and Windows is telling me the drivers are ****ed. It is now a shiny, brand-new $200 brick. Thanks, Corsair. I scoured multiple forum threads about firmware problems for the K95 Platinum on multiple sites, and it looks like - though I could not find my painfully specific issue anywhere - that the general consensus is a manual uninstall and reinstall of the firmware will be required, and if that doesn't work it will need to be RMA'd. To pour salt in the wound, you have to open a ticket with Corsair just to get the frigging firmware.bin file for your specific model. You can't even DL it off Corsair's site to attempt the update yourself, despite that people on the forums post the exact instructions they got from their support tickets. Needless to say I'm very upset since I was replacing my Razer BlackWidow Ultimate 2013 which I'm using right now to type this, which has been sending bad keystrokes for the past 2 years or so now due to previous water damage. If anyone can provide any, and I mean ANY info that could potentially help me fix this problem myself, without voiding the warranty or opening a ticket with Corsair, I would be eternally grateful. I pretty much have nothing left to lose except the manufacturer's warranty status and I really also want to avoid an RMA. I've already tried the basics such as following instructions on Corsair's FAQ site here for doing the soft reset, rebooting my computer after nuking Windows keyboard drivers in device manager, etc. Thanks in advance for the help.