High-Voltage

Thank you for keeping us in the loop Corsair James. It's excellent news. I'm sure a lot of people are looking forward to receiving an updated firmware/software for their Scimitar RBG. Equally, I'm sure you appreciate that if one has to buy a new mouse, this doesn't help that much. I struggle to cope with the idea that I could purchase a Scimitar and keep it on the shelf until the update arrives. When everything will be ready, on an undefined point in the future, I can start using it. This assuming the update will fix everything to perfection, of course. Alternatively, I could wait for the update to be released and tested by the Corsair community before buying a Scimitar. Again, at some point in the future. This is of course an option but why should I wait an unspecified amount of time when there are other products that I can buy today that cover the same functionalities, sometimes at a lower price, without the need to wait for an update? The Scimitar looks good, has the moving keypad and an impressive array of LEDs but so far it looks like these are only things I can count on. I'm a Corsair's happy customer. I don't want to be overcritical but one has to be detached and rational, and look at the facts.

I entirely take your point radarlove. I like to think that the vast majority of Scimitar RGB owners are very happy about their purchase and I'm glad you are one of them. What I was trying to say, with far too many words, is that unfortunately I can't buy what I want. I would like to buy a product that I like and gives me a trouble-free experience. Judging exclusively from what has been posted on this forum and elsewhere, there is a small but real chance that things will go bad for me if I decide to buy a Scimitar RGB. If things do go bad, it means hours spent with unistall/reinstall, RMAs, emails, posts, support tickets and plug/unplug from the USB socket. It is not the end of the world as we know it but frankly I'm not that keen in taking the risk. If this was about a company I didn't care about, I wouldn't write here. It is because I do like Corsair products that decide to write a post.

I really want to buy a Scimitar RGB. My birthday is approaching and I thought about making myself a little gift. The moving keypad, the RGB LEDs, the style (and yes, I like the yellow bit around the keypad) tick all the boxes. I also own a K70 RGB and the Scimitar RGB would work great with it. No extra software. I already have the CUE installed and I could just plug in the mouse. Sadly, I can't buy it. Buying a product should be a pleasant experience not a stressful struggle. The amount of posts reporting problems that "will be address with the next update" is worrying. The keypad becoming unresponsive, the cursor that skips pixels, the erratic behavior of the tracking... the list could continue. Not only that but DPIs should be kept below a certain value, the RGB light effect should be used with caution... Moreover, the amount and content of the reviews on Amazon.com is jaw-dropping (in a bad way). Especially, compared to the competitors. It would appear that almost everything can be resolved with an unplug/plug of the USB port. Unfortunately, it is not an one-off operation. It has to be repeated in the middle of anything one may do when the problem arises. It reminds me the old days when users asked to address a problem with their PC. The answer was invariably: "have you tried to reboot it?" It's true that not all users have a negative experience. This is good news but one wonders if it is worth playing the technological roulette just for the sake of having a few more LEDs and a cool looking mouse. A mouse that is among the most expensive on the market should be absolute perfection. Plug the mouse, install the software, configuration. Period. It should work until the end of time without any intervention. Reading the various posts one has the impression that a customer have to use a second mouse while he waits for a software patch. Believe me, the only reason why I write this post is because I like Corsair products and it's somehow upsetting seeing a company that could have no equals on the marked, heading towards reputation self-destruction. Please tell us what is going on. Shareholders force you to ship out products with too many corners that have been cut? Marketing ask you to have products ready too quickly. Accounts want you to cut costs? If you are not ready to answer these questions here, I recommend Corsair to start asking the same questions internally. I worked the majority of my professional life as a software engineer and project manager in IT. I know, thanks to lessons learned the hard way, that writing good software is hard. Very hard. I still write real-time firmware. It is difficult but it is not impossible. Invitably one has the impression that either the hardware is so bad that any software cannot address its faults or that the hardware is great but Corsair software engineers cannot write a piece of software that is 100% working. Either way, the net result is that Corsair is paying engineers to damage its reputation. Nothing wrong with it: it's your money and you can spend it as you like but sadly, and in spite all my good intentions, you will not have me as a customer. --- I do not work for Corsair (and I think this was clear), for any of the Corsair's competitors or more in general for any company that sells computer products.