Rendell4835

I have a Plat. K95 RGB. Every time I try to do a Hardware Save. It pops up an error that It can not find my keyboard. Yet I am looking at it on the screen as a found device. Why is this happening - I have tried everything and read everything for things I did not think of. What is the problem??? Why does it not see my KB when I save but works for everything else?? :eek::confused: