siras Posted January 16, 2020 Share Posted January 16, 2020 I have a problem with my hydro cooling. I open a ticket for RMA Every time I get a reply I instantly reply back and every time I have to wait 2-3 days for an answer. It being 7 days now My ticket number is #2000984177 Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted January 17, 2020 Corsair Employee Share Posted January 17, 2020 Hello, I do apologize for the delay. I see that there is an agent helping you out on your ticket, please be aware that there is a delay in responses due to the off work hours for the agent. Link to comment Share on other sites More sharing options...
siras Posted January 17, 2020 Author Share Posted January 17, 2020 Hello, I do apologize for the delay. I see that there is an agent helping you out on your ticket, please be aware that there is a delay in responses due to the off work hours for the agent. Yeah I get it but I reply instantly and then I get reply back after 3 days every time. It's 8 days now. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted January 20, 2020 Corsair Employee Share Posted January 20, 2020 Hello Siras, I do apologize for that, I will make note of the situation and see if we can have the agents be more aware of their tickets. Link to comment Share on other sites More sharing options...
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