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Old 10-29-2019, 12:01 PM
MrMetzka MrMetzka is offline
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Default Commander Pro random disconnects

Hello Everyone,

Last weekend I purchased an H100i Platinum SE and a Commander Pro and I am experiencing a number of issues. Most of them I have not yet really solved, but but aren't bothering me too much.

In short the issues are:
  • Commander Pro USB hub not working
  • Random disconnect sound
  • Random disconnect and reconnect of Commander Pro
  • H100i freakout when reading sensor data with HWInfo64

The issue that is really bothering me is the random disconnect and reconnect of the Commander Pro. During gameplay this results in the entire system hanging for a second.

My system specs are:
Motherboard: Asus Prime X570-PRO
CPU: AMD Ryzen 3700X
RAM: Corsair RGB Pro CMW16GX4M2C3600C18W + RGB Pro Lighting kit
GPU: MSI GeForce RTX 2080 Super Gaming X Trio
PSU: Corsair RM750x white
SSD: Corsair Force MP600 1TB

Software versions:
iCue: 3.21.88
H100i Platinum SE firmware: 1.01.15
Vengeance RGB Pro firmware: 0.96.57
Commander Pro firmware: 0.9.212

I have exported the logs and added an Excel file with timestamps to what happened, these were recorded on 29 October 2019.
Attached Files
File Type: zip log.zip (286.2 KB, 21 views)
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  #2  
Old 10-29-2019, 01:42 PM
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DevBiker DevBiker is offline
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Default

Regarding the "H100i freakout when reading sensor data with HWInfo64": this is a known issue and widely reported and addressed.
You need to disable Corsair Link/Asetek support in HWInfo (in Settings, under "Safety"). It's also recommended to disable the persistent driver.
This may also be the root cause of the disconnects or at least a seriously contributing factor. Note that even if you don't have HWInfo running, if you have the persistent driver loaded, it can still cause the issue.
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This comment is provided "as-is", without warranty of any kind, express or implied, including, but not limited to, the sanity or mental fitness of the author. The author is not a Corsair employee, does not represent Corsair, and no comment should be construed as an official statement from Corsair.

Helpful Links and FAQs:
AIO FAQ | RGB FAQ |
HydroX FAQ | RGB Cables |
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  #3  
Old 10-30-2019, 07:24 AM
MrMetzka MrMetzka is offline
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Thank your for your reply. This solved the H100i problem, but the random disconnects of the Commander Pro are still happening. Could there be another possible cause?
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Old 11-27-2019, 02:28 PM
excel958 excel958 is offline
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Quote:
Originally Posted by MrMetzka View Post
Thank your for your reply. This solved the H100i problem, but the random disconnects of the Commander Pro are still happening. Could there be another possible cause?
There are other posts with the same problem.

https://forum.corsair.com/v3/showthread.php?t=189994

https://forum.corsair.com/v3/showthread.php?t=189344

This has been kind of frustrating for me. Most people with this issue seem to have X570 motherboards--specifically the ASUS Prime.
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Old 11-28-2019, 05:05 AM
MrMetzka MrMetzka is offline
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Quote:
Originally Posted by excel958 View Post
There are other posts with the same problem.

https://forum.corsair.com/v3/showthread.php?t=189994

https://forum.corsair.com/v3/showthread.php?t=189344

This has been kind of frustrating for me. Most people with this issue seem to have X570 motherboards--specifically the ASUS Prime.
Thank you for sharing. I have solved the issue by using the NZXT Internal USB Hub. The disconnects don't happen anymore and the USB hub of the Commander Pro works now too. The NZXT Hub is a nice temporary solution.
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  #6  
Old 11-30-2019, 11:01 PM
fireboltjjl fireboltjjl is offline
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I bought one of these splitters on Amazon to see if this would help with the disconnects, but they are still happening. I might have to try the NZXT hub like others mentioned.

https://www.amazon.com/gp/product/B0...?ie=UTF8&psc=1


I just built my computer a couple of weeks ago, and I have mixed feelings about seeing other people having the same issue. I'm glad that I am not the only one with problems, but I am disappointed in Corsair that this is still an issue with very little communication.
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