CybrFace Posted April 10, 2020 Share Posted April 10, 2020 (edited) Hi... Xd5 pump/res combo RGB pass-through cable to my xc9 cpu block stopped working I tested the cpu block by its self & it works. Using this with the commander pro, also tried port 1 & 2 on the CP Any help would be appreciated. Edited April 10, 2020 by CybrFace Link to comment Share on other sites More sharing options...
newfiend Posted April 10, 2020 Share Posted April 10, 2020 Have you verified in iCUE on the CoPro Lighting Setup tab for the Pump Lighting Channel that it has Hydro X Series in box 1, XD pump/Res Combo in box two, and 1 CPU Block connected in box 3?.. Just trying to verify here.. thanks, newfiend Link to comment Share on other sites More sharing options...
CybrFace Posted April 10, 2020 Author Share Posted April 10, 2020 Yes.. i have one XD5 & xc9 cpu block Thank You for responding Link to comment Share on other sites More sharing options...
newfiend Posted April 10, 2020 Share Posted April 10, 2020 If you have it setup in iCUE for the lighting channel in the order I mentioned above and it is not lighting up when connected to the Pump RGB pass through cable I would contact Corsair Support. Something isn't working like it should there. Start a ticket for the pump and describe in detail what it is doing and what troubleshooting steps you have done. It will speed up the support departments ability to help you with your issue. newfiend~ Link to comment Share on other sites More sharing options...
CybrFace Posted April 10, 2020 Author Share Posted April 10, 2020 (edited) Sorry double post. Edited April 10, 2020 by CybrFace Link to comment Share on other sites More sharing options...
CybrFace Posted April 10, 2020 Author Share Posted April 10, 2020 (edited) Thank You, Doing that now.. The crazy thing is it was working fine then one day turned on PC & noticed CPU block was not Lighting up. Edited April 11, 2020 by CybrFace Link to comment Share on other sites More sharing options...
newfiend Posted April 10, 2020 Share Posted April 10, 2020 The top LED section on top of the PUMP pops off iirc.. you may get away with just getting that piece and replacing it. Might save the trouble of having to remove the entire pump to send it back. It's electronics.. sometimes things just go bad. Support should get you sorted. Good Luck! =) Link to comment Share on other sites More sharing options...
CybrFace Posted April 10, 2020 Author Share Posted April 10, 2020 The top LED section on top of the PUMP pops off iirc.. you may get away with just getting that piece and replacing it. Might save the trouble of having to remove the entire pump to send it back. It's electronics.. sometimes things just go bad. Support should get you sorted. Good Luck! =) I hope they do that & Thank You. Link to comment Share on other sites More sharing options...
CybrFace Posted April 15, 2020 Author Share Posted April 15, 2020 After talking to tec support they said they would have to replace the entire pump Top black ring is glued on.. theirs a video on youtube that shows the cap should pop off ......:[pouts: Link to comment Share on other sites More sharing options...
CybrFace Posted April 30, 2020 Author Share Posted April 30, 2020 I got a new pump/res installed.....everything working great Thank You corsair... They paid for return & sent me a bottle of Coolant for refill Link to comment Share on other sites More sharing options...
jon_snodgrass Posted May 2, 2020 Share Posted May 2, 2020 Top black ring is glued on.. theirs a video on youtube that shows the cap should pop off ......:[pouts: it does pop off, have to really yank it. i don't think it's glue just tight interface fit. i personally removed mine the other day to clean the reservoir. i've seen that bit-tech video you're talking about and he makes it look easier than it was for me. the styled mustache must give him strength. my xd5 is fine after removing and reinstalling it. Link to comment Share on other sites More sharing options...
CybrFace Posted May 2, 2020 Author Share Posted May 2, 2020 it does pop off, have to really yank it. i don't think it's glue just tight interface fit. i personally removed mine the other day to clean the reservoir. i've seen that bit-tech video you're talking about and he makes it look easier than it was for me. the styled mustache must give him strength. my xd5 is fine after removing and reinstalling it. I agree..its what i tried to tell tech support Link to comment Share on other sites More sharing options...
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