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  #1  
Old 10-19-2020, 12:59 PM
foxtrotdark foxtrotdark is offline
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Default Redirected to https://help.corsair.com/hc/404 when trying to check for support ticket

I received an email confirming that they have received my request with the ticket number and the reminder to check my ticket for updates.
The problem here is that I am new to the process of requesting for an RMA and made the mistake of sending a request before creating a Corsair account.
Is there anyone I can contact regarding this to connect my request to my newly created account so it appears in the support ticket section or do I just file and send a new request regarding my RMA?

P.S. I've been trying to sign in from the help.corsair.com as well just in case but I keep getting redirected to the 404 page as well.

Thank you and good day!
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Old 10-19-2020, 05:49 PM
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There's no connection account process. Log in at https://help.corsair.com and you'll see the ticket you created today. I just tried and didn't have any issues. Have you tried incognito mode?
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Old 10-20-2020, 02:16 AM
foxtrotdark foxtrotdark is offline
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I tried it on both incognito mode and not. Unfortunately, same thing happened.
First, I tried logging in through corsair.com > went to my account > clicked support tickets > got redirected to federation.corsair.com and entered login details > and then ended up with the 404 page.
Next thing I did is went to a fresh help.corsair.com > clicked sign in > entered my details > ended up with 404 page.
Would my support ticket only appear once someone has replied to my request?

Thank you for answering my questions and good day!
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Old 10-20-2020, 04:33 AM
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You'll see a support ticket as soon as you create it.

What browser are you using?
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Old 10-20-2020, 06:16 AM
foxtrotdark foxtrotdark is offline
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I have tried it with Chrome and Brave Browser.
Is it possible that because I used an email address for a non existing corsair account upon making my request that's why I can't see a support ticket?

P.S. I made a request first, then I remembered to make an account instead of making a corsair account and then sending a request.
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Old 10-20-2020, 03:30 PM
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No. Even if you didn't have a ticket, you still shouldn't see a 404 page. It sounds like something's getting blocked, but in incognito that shouldn't happen. Do you have anything else on your network blocking stuff, e.g. a Pi-hole?
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Old 10-21-2020, 02:31 AM
foxtrotdark foxtrotdark is offline
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I have nothing blocking the network, but I'm glad to tell you that its working now!
I am now directed to the page where it says "You have no support tickets".
I will just try sending my request once again.
I apologize if I have wasted your time and I appreciate the help! Thank you once again!
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