Issues with Commander Pro, iCue, SP Fans, XD5 pump

I am at a loss. I completed my build last week and I’m still not fully operational although I've been reading and watching dozens of articles to avoid begging for help... but I am now, here I am asking for your help.

 

The below build is a bit of a Frankenstein, but it's me doing upgrades

 

All the below Corsair products are powered and controlled by (or supposed to be) the Commander Pro and iCue

 

So far, all I’ve been able to accomplish the following;

 

1. Mouse, ram and a lighting node shows up in iCue
    
   
2. Got all 5 fans to run
    
   
3. Got 3 of the 5 fans to have RGB
   

 

 

What I haven’t been able to accomplish is

 

1. Get ComPro to even be seen in iCue
    
   
2. Get the pump to function with ComPro, get the pump to have RGB and be seen in iCue
   2a. Get sensors for pump to work
    
   
3. RGB on other 2 fans to work
    
   
4. Have ability to control fan speeds, ability to control pump speeds
    
   
5. Have any enjoyment at all out of my creation
   

 

 

I’ve tried the following;

 

• using different USB slots
   
  
• add additional lighting nodes and daisy chaining the two fans separately
   
  
• Uninstalling completely the iCue software and reinstalling.
   
  
• Drinking
  

 

I've only succeeded at one of them.

 

The CPU Cooler is the HydroX XD5 Water Pump/reservoir combo.

 

I’m at a loss now, I've called out to support, but after mentioning my issues, I was told that because it involved the XD5 Water Pump, another specialist would contact me and it would take 1-2 business days. After 2 business days I sent an email and the response was a rep will be another 3-4 business days.

 

I would greatly appreciate if anyone could help shed some light on any of these issues or to tell me a way to test to help narrow down what’s going on here.

 

https://pcpartpicker.com/list/dTfQcq

Edited February 14, 2020 by Plex49

I forgot to mention, Hello!

 

I'm new to the Corsair family and excited for what the future holds. I've recently read dozens upon dozens of forum post and you all sound like a fantastic and helpful group. It's a pleasure to beg from you.

I am assuming that your fans are connected to the CoPro? And the CoPro has SATA power because the fans are running. Are you able to see the Lighting Node Pro in iCue when you connect it's USB cable to computer? You have tried all the USB 2.0 connections to your motherboard? Does you computer see other USB 2.0 devices when connected to those headers? Do you have the latest chipset drivers for the motherboard? Just trying to diagnose what might be preventing the CoPro from being seen in the motherboard. After that, everything is a lot easier to resolve.

 

=usna92

I am assuming that your fans are connected to the CoPro?

Yes

 

And the CoPro has SATA power because the fans are running.

Correct

 

Are you able to see the Lighting Node Pro in iCue when you connect it's USB cable to computer?

Yes

 

You have tried all the USB 2.0 connections to your motherboard?

Yes

 

Does you computer see other USB 2.0 devices when connected to those headers?

I don’t think I have any other devices to connect to even test this right now other than the node. The node shows up in iCue if I plug it directly into the mobo, or if I plug it into the ComPro.

 

Do you have the latest chipset drivers for the motherboard?

Yes

 

Just trying to diagnose what might be preventing the CoPro from being seen in the motherboard. After that, everything is a lot easier to resolve.

 

Thank you

Do you have the ComPro connected to USB then the Lighting Node connected to the ComPro USB header? Or are both connected to the boards USB 2 headers?

ComPro to USB (tried both 1&2) and node to ComPro

Are you using any power adapters? A molex to SATA adapter perhaps?

Can you see the CoPro in USBDeView? Download USBDeView from https://www.nirsoft.net/utils/usb_devices_view.html.

Thanks for responding

 

No adapters, everything is directly to the PSU.

 

Here is my USBDeview results, I do not see CoPro listed, but the Node is, which is connected to the CoPro.

 

https://ibb.co/J7C77qG

I went and returned to Commander Pro and bought a new one.

 

Now it shows up in iCue!

 

I still can't get pump rgb to turn on nor the other fan rgb, but I have much more control

Now that CUE can see the Commander Pro, you should be able to set up the XD5 pump.

 

Go to "Lighting Setup" in the Commander Pro window (left side tab).

 

The pump should be plugged into either Ch 1 or 2. Click that channel drop down menu and select Hydro X Series. In the next menu to the right, select the combination you are running (1 XD5 Pump/Res).

 

If you ran the XD5 lighting wires to the LNP instead, these same choices will appear under the LNP Setup tab.

No luck, tried it in LED spot 1 & 2 and can't get any lights. I have fan 6 set for the pump too, but it only shows RPMs randomly, have no real controls. What are the chances of getting 2 bad Corsair accessories?

Set the pump header on the CoPro to 4-pin rather than "Auto".

Hi there!

 

I"m having a similar problem.

CoPro installed and was working fine. Just after updating to the last iCue version things started to get messy.

Only thing showing up is my RAM but wit a red triangle underneath it:

 

I have 3 fans with LED connection wich used to work fine and a H100i V2 cooler. Not showing up.

Tried everything listed above but nothing works either.

 

I"m using a Asus Z370-F mobo which recognizes my RAM and is able to control it..

 

Might be software related since it worked before last update?

Hi there!

 

 

You need to start your own thread. There are too many complex issues in this one already.