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Old 09-25-2018, 02:44 PM
Bra1nstorM Bra1nstorM is offline
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Default I was not offered with advanced RMA and freight costs compensation

Hi there!

I have or can already say that I had RM750 PSU which is now on RMA (TICKET #781622). Some time ago I started to face with some technical issues with my PC which stopped to happen when I bought new one PSU. While googling for possible solutions for the issues with my RM750 I found the thread on this forum http://forum.corsair.com/Forums/showthread.php?t=123484 with description of possible thermal issues with RM750 and RM850 and that Corsair is offering advanced RMA for all affected PSUs. My PSU lot code begin with 1333 so if I understand right it's within affected range (<1341). So I went to Corsair support website and created the ticket for RMA. RMA for my PSU was promptly confirmed so I went to the post and shipped my PSU to Netherlands that costed me about 2,000 Russian Rubles (~25$). Right after I sent the question within my ticket about how Corsair will compensate freight cost and recieved the answer that "Corsair Warranty, customers are required to pay shipping necessary to convey the defective item back to Corsair for replacement or exchange." And this goes against information that your specialist provided in the mentioned above thread. But anyway I wasn't offered with advanced RMA or with compensation of freight cost. Do I udnerstand right that Corsair company is not responsible for its words? I understand that you will provide me with replacement PSU but you provided me with deffective one in the beggining so I had to RMA it for safety reason. I jsut made some comments in the ticket but I also would like to make it public and I hope that here might be more responsible Corsair specialists which can escalate this question and it will be solved positively for your customer.

Thank you.

Last edited by Bra1nstorM; 09-26-2018 at 04:58 AM.
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  #2  
Old 09-26-2018, 12:08 PM
Corsair Wootaru's Avatar
Corsair Wootaru Corsair Wootaru is offline
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Hello Bra1nstorM,

I have sent you a response to your ticket, please have a look.

Thanks,
Wootaru
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Old 09-26-2018, 12:42 PM
Bra1nstorM Bra1nstorM is offline
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Quote:
Originally Posted by Corsair Wootaru View Post
Hello Bra1nstorM,

I have sent you a response to your ticket, please have a look.

Thanks,
Wootaru
Hi there!

Many thanks for your help on this. Sent the confirmation in the ticket. Your attitude to the customer is very welcomed. Hope the replacement PSU will be shipped soon.

Have a nice day!
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