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Old 07-10-2019, 04:27 PM
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Corsair Kevin Corsair Kevin is offline
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Join Date: Aug 2018
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POST ID # = 1010806
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Default AX860i users with random reboots/shutdowns

Hi everyone,
Some AX860i users have complained about experiencing random shutdowns and/or restarts. While there are many potential causes for this, our focus is to ensure that every CORSAIR customer is more than satisfied with their PSU. If you have an AX860i and have experienced this, please contact us at:

support-AX860i@corsair.com

Please copy, paste, and fill out the following in your email:

Name:
Address St, Apartment, Unit, etc:
City:
State:
Zip:
Phone:
Clear image of the PSU Serial Number attached to the email


Our support staff will assist you with troubleshooting and, if necessary, an advance RMA process.

Thank you.
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  #2  
Old 08-10-2019, 11:49 AM
psupat psupat is offline
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Join Date: Aug 2019
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POST ID # = 1014280
psupat Reputation: 10
Default Thank You

I registered here just to say Thank you.
Thanks for posting this notice.
I had recently purchased a refurbished AX860i from a local supplier.
The AX860i worked well for a few weeks. But, then started to unexpectedly shutdown.
I emailed the support addressed mentioned in the OP and received a very timely response. I was sent a replacement PSU. The replacement PSU has been working perfectly so far.

Thanks again you for the excellent customer service.
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