Pyro55555 Posted August 15, 2020 Share Posted August 15, 2020 (edited) hi guys, i built my new pc on tuesday (11/08/20) and everything was working fine. when i went to turn my pc on on friday (14/08/20) nothing happened. the psu maked a clicking sound when powered on and then nothing happens other than the rgb lights connected via the motherboard turn on. the system works fine with my old thermaltake psu after testing that. I have performed the self test with all cables disconnected and the PSU makes the same clicking noise and nothing happens, fan does not spin, and the LED does not turn on. i tried the PSU in my old system to confirm it wasnt my new system. connecting it to an Asus SABERTOOTH Z97 MARK S motherboard i also could not power the system on. however it did light up the Standby Power LED on that board. i assume both boards are getting some kind of power as the RGB headers are powered on the new and this light is active on the old system. does anyone know if there is any issue that would cause this? is there any specific testing i can try to better diagnose this? or should i return it on warranty. Edited August 16, 2020 by Pyro55555 Link to comment Share on other sites More sharing options...
Corsair Employee jonnyguru Posted August 15, 2020 Corsair Employee Share Posted August 15, 2020 The RGB on the first motherboard and the standby LED on the second motherboard light up because all ATX PSUs have a separate always on +5V standby rail. If the PSU doesn't work even with just the 24-pin installed, pressing the test button, then the PSU is dead and you need to contact Corsair for an RMA. Link to comment Share on other sites More sharing options...
Pyro55555 Posted August 16, 2020 Author Share Posted August 16, 2020 Ok, thanks for the infirmation. Its the first time i will have to RMA sonething. So i wanted to make sure that it was dead. Do i contact corsair directly or the supplier i bought it from as they have a returns for warranty on their website also. Link to comment Share on other sites More sharing options...
Corsair Employee jonnyguru Posted August 16, 2020 Corsair Employee Share Posted August 16, 2020 Ok, thanks for the infirmation. Its the first time i will have to RMA sonething. So i wanted to make sure that it was dead. Do i contact corsair directly or the supplier i bought it from as they have a returns for warranty on their website also. Whatever is easier. You said you just got it two days ago, so I imagine just take it back to whoever you bought it from. Curious... What country are you in and what's the first four digits of your serial number (that's the manufacture date)? Link to comment Share on other sites More sharing options...
Pyro55555 Posted August 16, 2020 Author Share Posted August 16, 2020 (edited) Im in australia. I bought it online so the retailer is interstate so it isnt that much easier. Serial number is 1911958001004360121 im guessing that means it was manufactured in 2011. I must have gotten really old stock then Edited August 16, 2020 by Pyro55555 Link to comment Share on other sites More sharing options...
Vegan Posted August 16, 2020 Share Posted August 16, 2020 Unplug the machine, wait 3-4 minutes and then try power up again this be sure its a cold start check all cables to be sure they are secure as well Link to comment Share on other sites More sharing options...
Pyro55555 Posted August 16, 2020 Author Share Posted August 16, 2020 First thing i did when i had this issue was rewire all the cables because i thought maybe a cable was loose. I also tried it in a 2nd pc and the same issue occured. As for a cold start, i tried this aswell. Link to comment Share on other sites More sharing options...
Corsair Employee jonnyguru Posted August 16, 2020 Corsair Employee Share Posted August 16, 2020 Im in australia. I bought it online so the retailer is interstate so it isnt that much easier. Serial number is 1911958001004360121 im guessing that means it was manufactured in 2011. I must have gotten really old stock then Oh. You didn't buy it from a dealer in Australia? Well, if you RMA with Corsair, it'll need to ship to Taiwan. And 1911 is not old. That means 11th week of 2019. But that's what I was trying to figure out. If the PSU had been sitting in someone's hot warehouse for a long time or something. Link to comment Share on other sites More sharing options...
Pyro55555 Posted August 16, 2020 Author Share Posted August 16, 2020 i did buy it from a dealer in australia but they are based in a different state so its not like i can just drive down to the store Link to comment Share on other sites More sharing options...
Corsair Employee jonnyguru Posted August 16, 2020 Corsair Employee Share Posted August 16, 2020 i did buy it from a dealer in australia but they are based in a different state so its not like i can just drive down to the store Oh.... Ok. I wasn't sure what you meant. Well.. inside Oz is still better than Taiwan. *shrug* Link to comment Share on other sites More sharing options...
Aids_Shredder Posted August 18, 2020 Share Posted August 18, 2020 Hi all, jumping in here with an experiment if you are keen. I have a RM1000. Much older model, but I can see similar issues. Try disconnecting the pcmb and all other components to the PSU. Then jump the PSU under no load, but obviously connected to AC (pin 3-4). Reconnect pcmb and 8-pin (and whatever is needed for post). Ten bucks says you gonna hear a click on jump and then it will have power thru-put. This is the case with mine, it will then work fine until power is reset/lost. On shutdown the same click is heard, seems to be some sort of protection circuit. You will then have to "jump start" it again. Link to comment Share on other sites More sharing options...
Pyro55555 Posted August 18, 2020 Author Share Posted August 18, 2020 i wont be able to test that unfortunatly as i RMA'd it a few hours ago. thanks for the advice anyway! hopefully it will get sorted quickly and i wont have to wait weeks. i got the pc powered by my old Thermaltake 750 evo atm, doesnt have enough connections for verything so i got a few HDDs powered down. iv had to move the 1000D soo many times this week building the pc that i dont think i need to go to the gym for the rest of the year. Link to comment Share on other sites More sharing options...
LeDoyen Posted August 18, 2020 Share Posted August 18, 2020 Pin 3 - 4 is shorting the 5V rail to ground so you're forcing a short circuit protection trigger. Would be interesting to know how it temporarily resets the faulty PSU (!) Link to comment Share on other sites More sharing options...
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