Alexandre1733 Posted August 27, 2020 Share Posted August 27, 2020 Hi guys... this week i bought the iCUE NEXUS Companion Touch Screen and i have a problem with... When is connected on my computer or on my K70 mk.2 keyboard my computer take around 30-45 seconds more time for starting. The bios page take around 15-20 seconds more time for starting ... after i have a black page for around 15-20 seconds and after Windows 10 start.. If i disconnect the iCUE NEXUS Companion Touch Screen .. my computer start very fast... MB : Asus Sabertooth Z97 mark 2 Intel i7 4790 K Sorry for my english :) Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted September 4, 2020 Corsair Employee Share Posted September 4, 2020 We have a new release that will be available shortly. You should receive a response to update within iCUE automatically. After this happens, feel free to report back if you continue to experience the issue. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted September 29, 2020 Corsair Employee Share Posted September 29, 2020 Hi guys... this week i bought the iCUE NEXUS Companion Touch Screen and i have a problem with... When is connected on my computer or on my K70 mk.2 keyboard my computer take around 30-45 seconds more time for starting. The bios page take around 15-20 seconds more time for starting ... after i have a black page for around 15-20 seconds and after Windows 10 start.. If i disconnect the iCUE NEXUS Companion Touch Screen .. my computer start very fast... MB : Asus Sabertooth Z97 mark 2 Intel i7 4790 K Sorry for my english :) Any continued issues with long load times after the recent update to iCUE 3.33.246 and Firmware 2. 2.6? Link to comment Share on other sites More sharing options...
MCube74 Posted November 10, 2020 Share Posted November 10, 2020 My Nexus Companion all of a sudden is not responding anymore. I changed the background image in the Nexus last night and today I can only see the start screen. I can move to the other pages. What should I do to fix this? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted November 12, 2020 Corsair Employee Share Posted November 12, 2020 Can you provide screen caps of your iCUE NEXUS setup? I'm a bit confused because you can only see the start screen, but you're able to switch between screens. Can you provide more details about your issue? Link to comment Share on other sites More sharing options...
MCube74 Posted November 12, 2020 Share Posted November 12, 2020 Can you provide screen caps of your iCUE NEXUS setup? I'm a bit confused because you can only see the start screen, but you're able to switch between screens. Can you provide more details about your issue? I have attached 2 pictures of what gets displayed on my Nexus after the computer restarts or when I switch on the computer and get into Windows. The problem is whatever is displayed on the Nexus will not change. It will look like the Nexus is frozen and unresponsive, but if I open the iCue software and when I swipe on the Nexus, it shows that the screens are changing on the computer screen but not on the Nexus. The only way to solve this issue is to unplug the Nexus from the computer, which closes iCue and then open iCue and replug the Nexus USB to the computer. The iCue will then detect the Nexus and all will be working fine. I have done this more than 5 times and it’s works all the time this way. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted November 19, 2020 Corsair Employee Share Posted November 19, 2020 Thanks for the update. Looks like there are a few users reporting a similar behavior, which could be related to it sleeping. We're logging the bug with our validations team to review and will provide an update in a future iCUE release. The link below is to the thread with the other users: https://forum.corsair.com/v3/showthread.php?t=201464 Link to comment Share on other sites More sharing options...
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