mrmldeboy Posted November 2, 2020 Share Posted November 2, 2020 iCUE crashes whenever I try to save a profile to the K100 No issues creating profile in iCUE, works as long as iCUE is running, simply cannot save to keyboard iCUE crashes when starting up a game with an SDK profile (Ubisoft), even though SDK is disabled in iCUE Firmware is up to date and no issues with updating Keyboard is plugged directly into backside USB3 Any insight would be appreciated. Thanks! Link to comment Share on other sites More sharing options...
c-attack Posted November 2, 2020 Share Posted November 2, 2020 I am seeing this as well and have reported it. Link to comment Share on other sites More sharing options...
Kusanhagi Posted November 2, 2020 Share Posted November 2, 2020 Same problem for me also. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted November 11, 2020 Corsair Employee Share Posted November 11, 2020 iCUE crashes whenever I try to save a profile to the K100 No issues creating profile in iCUE, works as long as iCUE is running, simply cannot save to keyboard iCUE crashes when starting up a game with an SDK profile (Ubisoft), even though SDK is disabled in iCUE Firmware is up to date and no issues with updating Keyboard is plugged directly into backside USB3 Any insight would be appreciated. Thanks! Does it matter how elaborate the profile is when trying to save it to the device? What happens when you save a profile with just a simple backlighting change to a static color? Also, can you provide your system specs as well? Link to comment Share on other sites More sharing options...
mrmldeboy Posted November 16, 2020 Author Share Posted November 16, 2020 Does it matter how elaborate the profile is when trying to save it to the device? What happens when you save a profile with just a simple backlighting change to a static color? Also, can you provide your system specs as well? I tried a simple static as you suggested but it doesn't seem to make a difference. Overwriting or saving a new profile gets to 33% then the iCue window closes and the keyboard switches back to the default demo profile. My iCue nexus also freezes when this happens. Once I restart iCue all the profiles begin working again on both devices. I've attached a cpu-z dump, sorry for the delay, please let me know if there is anything else you need. Thanks!iCue_K100.txt Link to comment Share on other sites More sharing options...
c-attack Posted November 16, 2020 Share Posted November 16, 2020 Overwriting or saving a new profile gets to 33% then the iCue window closes and the keyboard switches back to the default demo profile. This is the same behavior I see with the crash at exactly 33% each time, regardless of the lighting in question (static x 1, empty, or preset). The entire CUE app crashes, so all your Corsair devices will revert to hardware mode until you relaunch. Link to comment Share on other sites More sharing options...
Ruaire Posted November 20, 2020 Share Posted November 20, 2020 I just got the K100 OPX and iCue now recognizes it but I can't adjust anything with the keyboard as its says I requires an update but everytime I try to update it always comes back update unsuccessful. I've uninstalled 3 times as per corsairs clean install page and tried every USB port on my computer and still the same outcome. So far not very happy with this especially given the price. Anyone have any suggestions before I return this keyboard. Link to comment Share on other sites More sharing options...
mrmldeboy Posted November 22, 2020 Author Share Posted November 22, 2020 updated to iCUE 3.35.152, still crashes at 33% when saving profile to keyboard Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted November 23, 2020 Corsair Employee Share Posted November 23, 2020 What polling rate do you have the keyboard set to in iCUE? You can check in the settings tab and selecting K100 RGB. Also, have you tried plugging the keyboard into a different set of USB ports? If you have a USB hub or KVM, try plugging the keyboard directly into the back of the motherboard. Link to comment Share on other sites More sharing options...
mrmldeboy Posted November 24, 2020 Author Share Posted November 24, 2020 What polling rate do you have the keyboard set to in iCUE? You can check in the settings tab and selecting K100 RGB. Also, have you tried plugging the keyboard into a different set of USB ports? If you have a USB hub or KVM, try plugging the keyboard directly into the back of the motherboard. 1000 Hz / 1 msec I've tried direct connect though 4 rear MB ports but the profile saving crash persists on each of them Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted November 25, 2020 Corsair Employee Share Posted November 25, 2020 Can you provide me with your system specs since they are not added to your profile? Link to comment Share on other sites More sharing options...
mrmldeboy Posted November 25, 2020 Author Share Posted November 25, 2020 Can you provide me with your system specs since they are not added to your profile? Updated profile specs Link to comment Share on other sites More sharing options...
mrmldeboy Posted December 15, 2020 Author Share Posted December 15, 2020 (edited) Updated to iCUE 3.36.125 and profile save to device is working now +++ Patch notes for iCUE version 3.36.125: https://help.corsair.com/hc/en-us/articles/360052823492-Patch-notes-for-iCUE-version-3-36-125 Resolved an issue where trying to save certain profiles onto the K100 keyboard caused iCUE to crash Edited December 15, 2020 by mrmldeboy Link to comment Share on other sites More sharing options...
c-attack Posted December 15, 2020 Share Posted December 15, 2020 Same for me. All good on 3.36. Link to comment Share on other sites More sharing options...
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