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Old 12-19-2018, 03:24 AM
Sarcry Sarcry is offline
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Confused Void Pro RGB USB randomly disconnecting

I've had this headset for a few weeks and it has started randomly disconnecting for some reason. I've checked if the 'disconnet for power saving' was on but it wasn't. Please, I need help because it annoys me a lot.
Best regards,
Sarcry
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  #2  
Old 12-20-2018, 08:27 PM
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Corsair Mint Corsair Mint is offline
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Hi Sarcry, do you mean that you've checked for USB selective suspend? If not, try checking that setting in Power options so that your system isn't turning off the headset. Also, does this happen on another system as well?
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Old 12-22-2018, 09:00 PM
Sarcry Sarcry is offline
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I've tried on other USB ports and check that setting on the power options but still disconnects. It's random.
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Old 12-22-2018, 09:02 PM
Sarcry Sarcry is offline
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Quote:
Originally Posted by Corsair Mint View Post
Hi Sarcry, do you mean that you've checked for USB selective suspend? If not, try checking that setting in Power options so that your system isn't turning off the headset. Also, does this happen on another system as well?
Also, are there any programs that could interfiere?
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Old 12-23-2018, 05:55 PM
Sarcry Sarcry is offline
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Quote:
Originally Posted by Corsair Mint View Post
Hi Sarcry, do you mean that you've checked for USB selective suspend? If not, try checking that setting in Power options so that your system isn't turning off the headset. Also, does this happen on another system as well?
It ocurred a few minutes ago. It looks like when it's about to disconnect, I hear some crackling sounds

Last edited by Sarcry; 12-23-2018 at 08:33 PM.
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  #6  
Old 12-25-2018, 11:37 AM
Sarcry Sarcry is offline
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It stopped working today and it's not even recognized.
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