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Old 04-02-2019, 05:50 PM
-=Hot|Ice=- -=Hot|Ice=- is offline
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Default Corsair H115i Platinum Not Detected - ML Fans turn off when listed as ML Fans in iCue

Hi, everyone. I am honestly not sure where to post this. If it's in the wrong forum, please move it.

I've thrown the kitchen sink at this and I honestly just need some help at this point. I have two problems.

I have a Corsair H115i Platinum and iCue will not detect it. The RGB lighting on the pump and the fans are all functional, and the fans are spinning at max speed and I can't turn them down. I have an Obsidian 500D SE and the RGB Hub and a Commander Pro came with it. I have an Asus Crosshair Hero VII motherboard with a Ryzen 2700x. Any help would be greatly, greatly appreciated. iCue is updated.

This is what I've done:

Plugged MicroUSB cable from pump into USB 2.0 header directly on motherboard.
Plugged in MicroUSB cable from pump into the Commander Pro USB.
Plugged a MicroUSB cable from pump into USB port. (I got an error that said the device is not recognized.)
Plugged in the MicroUSB cable into my AIO Pump header on my Mobo.

Problem 2:

I have six ML Magnetic bearing fans. In iCue, if I list my fans as ML fans, all the RGB lighting will go out but as soon as I change them to LL fans, they'll turn back on. I don't have any LL fans in my case. They're ALL ML fans.

Any help would be greatly appreciated. I'm at whits end.
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Old 04-02-2019, 06:55 PM
-=Hot|Ice=- -=Hot|Ice=- is offline
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Is there anyway for me to turn down the fans at least?
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Old 04-02-2019, 07:08 PM
c-attack c-attack is offline
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Immediate short term solution is the pull the two fan power wires from the splitter on the pump and put them on your motherboard. Normal BIOS or software fan control will take over. That should do for the time being and give some peace of mind while working on the non-recognition issue. I am little worried about the non-recognition when routed around to the back I/O panel. Also, the fans really should not ramp up to max when its not detected. They should still be running from the internal temp sensor and that is the part that is concerning -- they are running hard because the coolant is hot. It should not be. Do you get any kind of speed reading off the motherboard header with the H115i Plat?

As for the ML lighting issue, make sure in the Lighting Set-up it is set to ML and 6 fans. The program literally counts LEDs, so 6 x 4 LED ML equals 1.5 x LL 16 LED fans. Flip flopping fans may alter your lighting. Check in the panel. Every time I switch between HD, LL, and ML, I need to go back and tweak the lighting application to the fans themselves because of the different LED count. The ML/LL fans on the Platinum coolers will run from a separate lighting controller on the unit, if that is where you plugged the two lighting wires in.
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Old 04-02-2019, 08:49 PM
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Quote:
Originally Posted by c-attack View Post
Immediate short term solution is the pull the two fan power wires from the splitter on the pump and put them on your motherboard. Normal BIOS or software fan control will take over. That should do for the time being and give some peace of mind while working on the non-recognition issue. I am little worried about the non-recognition when routed around to the back I/O panel. Also, the fans really should not ramp up to max when its not detected. They should still be running from the internal temp sensor and that is the part that is concerning -- they are running hard because the coolant is hot. It should not be. Do you get any kind of speed reading off the motherboard header with the H115i Plat?

As for the ML lighting issue, make sure in the Lighting Set-up it is set to ML and 6 fans. The program literally counts LEDs, so 6 x 4 LED ML equals 1.5 x LL 16 LED fans. Flip flopping fans may alter your lighting. Check in the panel. Every time I switch between HD, LL, and ML, I need to go back and tweak the lighting application to the fans themselves because of the different LED count. The ML/LL fans on the Platinum coolers will run from a separate lighting controller on the unit, if that is where you plugged the two lighting wires in.
I was a little concerned about the error message I got about the device not being detected. I've submitted a ticket to Corsair yesterday but haven't gotten a response yet.

The fans spin to max the second I turn on my computer. My CPU package fluctuates to almost 50 degrees C and that is with no load. I've already plugged in the header into the CPU fan header and I'm not able to control them from the BIOS, but I will go and recheck.
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Old 04-02-2019, 09:56 PM
-=Hot|Ice=- -=Hot|Ice=- is offline
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c-attack, I think I found the issue with the fans. I installed the regular Link program tonight and it is reporting CPU temps of 80 degrees Celsius

iCue was reporting CPU temps between 27 degrees Celsius and 49 degrees Celsius. I think I have bigger problems. I think I may have a defective unit.
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Old 04-03-2019, 12:50 AM
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Quote:
Originally Posted by -=Hot|Ice=- View Post
c-attack, I think I found the issue with the fans. I installed the regular Link program tonight and it is reporting CPU temps of 80 degrees Celsius

iCue was reporting CPU temps between 27 degrees Celsius and 49 degrees Celsius. I think I have bigger problems. I think I may have a defective unit.
Link doesn't report the correct temperature for the 2XXX series Ryzens. iCUE does.
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Old 04-03-2019, 03:27 AM
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Quote:
Originally Posted by DevBiker View Post
Link doesn't report the correct temperature for the 2XXX series Ryzens. iCUE does.
iCue said the same thing. I got a spike at 97 degrees C at which point, I shut down the computer. This entire ordeal has been very frustrating. I submitted a ticket to Corsair more than 24 hours ago and I haven't gotten a reply back. My Mobo was telling me CPU was at 27 degrees after I rebooted into BIOS.

I chose Corsair because I *thought* the quality of the products were going to be better. Boy, was I wrong. I thought buying a case from Corsair and all Corsair products would make life easy and that wasn't the case at all.

My case fans that came with the Obsidian 500D SE still won't turn on when they're listed as ML fans (which is what they are)and only light up if I tell iCue that I have LL fans and my Platinum H115i is basically worthless with fans spinning at 4,500 all the time and iCue not detecting it.

From what I'm reading on these forums, Corsair is in no rush to give us a solution to this problem either, promising an update to be released in three weeks on April 22nd. In my opinion, that's unacceptable. Get the software out to your users ASAP.

Looks like I'll be going Thermaltake for my own build this summer. You can say I'm kind of disappointed.


P.S. C-Attack, even when I list that I have 6 ML fans, they still won't light up. Only if I put them as LL fans will the RGB start to work.

Last edited by -=Hot|Ice=-; 04-03-2019 at 03:31 AM.
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Old 04-03-2019, 05:30 AM
AlexIvo AlexIvo is offline
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Quote:
Originally Posted by -=Hot|Ice=- View Post

... and my Platinum H115i is basically worthless with fans spinning at 4,500 all the time and iCue not detecting it.
That's interesting because in the BIOS settings, my motherboard also reports that the H100i Platinum fans are always spinning at ~4500 rpm, when they clearly aren't. However, iCUE reports the correct fan rpm values, and my custom speed curve works fine. There is obviously some mis-reporting of the fan speed going on somewhere.
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Old 04-03-2019, 09:10 AM
Gronar Gronar is offline
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Are you sure that case has ML fans in it? Every where I look online where its sold state it has LL fans in it?
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Old 04-03-2019, 09:46 AM
c-attack c-attack is offline
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So the BIOS does not see any device at all on the motherboard fan header? No speed reading for the pump? The BIOS will never read the fan speed from the H115i Plat controller, so anything you see is a derivative of the pump speed. Anything is good. 0 is bad. BIOS should be able to accurately read CPU temps. If you see a steady climb (45-50-55-60...) while in there, shut down. That means the pump is not moving coolant. You might also physically feel the tubes. Coolant should be more or less room temp when you turn it on or +4-7C above when running idle. If they feeling noticeably warm to hot or if one is hot and one is cool, that is a definite issue. I have some concerns the pump is DOA and not moving anything.
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Old 04-03-2019, 05:53 PM
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Amazon has sent me a replacement. We'll see how that one does.
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Old 04-03-2019, 06:01 PM
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When I plug the H115i Platinum into my USB into the back, it says the device malfunctioned and Windows can't install drivers. I think the pump is DOA.
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Old 04-03-2019, 06:07 PM
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Quote:
Originally Posted by Gronar View Post
Are you sure that case has ML fans in it? Every where I look online where its sold state it has LL fans in it?
Yes. The Obsidian 500D SE comes with the ML fans.
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Old 04-03-2019, 06:08 PM
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Is anyone else running Steam and having this issue?
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  #15  
Old 04-03-2019, 07:15 PM
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Corsair Calico Jack Corsair Calico Jack is offline
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Quote:
Originally Posted by -=Hot|Ice=- View Post
Yes. The Obsidian 500D SE comes with the ML fans.
No it doesn't. It comes with LL fans. So does the H115i cooler. The included fans are NOT ML fans.
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