The Corsair User Forums  

Go Back   The Corsair User Forums > Customer Service > Warranty and RMA Questions

Reply
 
Thread Tools Search this Thread Rate Thread Display Modes
  #1  
Old 04-23-2013, 11:57 PM
no_one no_one is offline
Registered User
no_one's PC Specs
 
Join Date: Apr 2013
Posts: 2
POST ID # = 648852
no_one Reputation: 10
Default Support (Ticked 6007810)

I submitted a ticket over 24 hours ago and have still not received a response. Also wondering if this should be a simple support ticket or a RMA one. From ticked: "My Corsair H100 has stopped functioning properly. Of the two fans (that came with it) hooked up to it, one of them is not spinning after start up and the other is spinning at 3600 RPM. My CPU is only running at 40°C." Also, the button on the H100 it's self does nothing right now, and earlier all the LEDs were off.
Reply With Quote
  #2  
Old 04-24-2013, 11:01 AM
RAM GUY's Avatar
RAM GUY RAM GUY is offline
Corsair Product Guru
 
Join Date: Apr 2001
Location: Fremont, CA
Posts: 118,268
POST ID # = 648938
RAM GUY Reputation: 10
Default

Your request has been approved and if you want an advanced RMA you will need to call our customer service by phone and make that request
__________________
Support accounts and tickets can be created at https://support.corsair.com.
Reply With Quote
  #3  
Old 05-01-2013, 12:01 PM
no_one no_one is offline
Registered User
no_one's PC Specs
 
Join Date: Apr 2013
Posts: 2
POST ID # = 650263
no_one Reputation: 10
Default

Are there any recommended shipping options (coming from Canada?) If I get a tracking number for the package I am shipping should I report that somewhere or just keep that for my own reference. Also just confirming that I only need to ship the radiator/pump and the fans.
Reply With Quote
  #4  
Old 05-02-2013, 01:51 PM
RAM GUY's Avatar
RAM GUY RAM GUY is offline
Corsair Product Guru
 
Join Date: Apr 2001
Location: Fremont, CA
Posts: 118,268
POST ID # = 650497
RAM GUY Reputation: 10
Default

Yes please send the fans and the Pump and Radiator and I would probably suggest your local post office but request tracking information on the package.
UPS or FEDEX may be substantially higher but I am not up on current shipping methods in Canada so I would suggest asking around there may be other services that are about the same price.
__________________
Support accounts and tickets can be created at https://support.corsair.com.
Reply With Quote
Reply

Tags
h100, support

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 07:03 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.