Brusco Posted September 12, 2019 Share Posted September 12, 2019 Hi, My h115i cooler isn't working, I'm pretty sure the pump died, the CPU goes up to 70C while browsing on Chrome. I tried starting TW3 and cinebench but the CPU goes to 100C. I reached the support to get my product replaced, because, I need this working since I have college stuff to be done on my PC, and I can't have a unreliable machine, with a CPU slowing down (and eventually, most likely freezing) my computer. Unfortunately I have an i7 7700k, no cooler box, so I can't just use another cooler. So I requested an advanced RMA through support but the rep totally ignored my request and sent the address to wich I should send the product. Hopefully someone here will be able to help me. The ticket number is 27071. (I'm using the support through Corsair Brasil btw, unfortunately they don't offer any form of communication besides the ticket itself, no phone number, and they don't reply to e-mails either) Thanks, Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted September 13, 2019 Corsair Employee Share Posted September 13, 2019 Hello, I'm reaching out to the Brazil team to see if they can further help you on here as I have no way to view that ticket on my end. Link to comment Share on other sites More sharing options...
Brusco Posted September 14, 2019 Author Share Posted September 14, 2019 Hi, Thank you, they actually reached out to me and unfortunately they don't offer advanced RMA on Brazil. Link to comment Share on other sites More sharing options...
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