The Corsair User Forums  

Go Back   The Corsair User Forums > Customer Service > Warranty and RMA Questions

Notices

Reply
 
Thread Tools Search this Thread Rate Thread Display Modes
  #1  
Old 08-11-2014, 07:05 AM
WizzyThing WizzyThing is offline
Registered User
WizzyThing's PC Specs
 
Join Date: Aug 2014
Posts: 61
POST ID # = 722500
WizzyThing Reputation: 10
Default RMA express requires credit card but is not selectable

So, my AX1200i died after just ~6 weeks, I have no replacement PSU so I can neither use my PC nor test for secondary damages.

I want to use a express RMA but it doesn't let me select the option as I have no credit card selected, where can I specify credit card info?
Reply With Quote
  #2  
Old 08-11-2014, 07:07 AM
WizzyThing WizzyThing is offline
Registered User
WizzyThing's PC Specs
 
Join Date: Aug 2014
Posts: 61
POST ID # = 722501
WizzyThing Reputation: 10
Default

Also on a sidenote, the PSU seemed to be way to hot when I removed it from my PC, I know the fan worked fine(tested with LINK).
Reply With Quote
  #3  
Old 08-11-2014, 09:07 AM
Technobeard's Avatar
Technobeard Technobeard is offline
Bearded Corsair Employee
 
Join Date: Oct 2012
Posts: 4,324
POST ID # = 722513
Technobeard Reputation: 68
Default

After it's approved call customer service and they'll take your CC info and change it to an express RMA.
__________________
“Humor is reason gone mad.” - Groucho Marx
"I suggest a full frontal assault with automated laser monkeys, scalpel mines and acid." - Psychotic potato dwarf
"Do not meddle in the affairs of wizards, especially simian ones. They are not all that subtle." - Terry Pratchett
Reply With Quote
  #4  
Old 08-11-2014, 09:35 AM
WizzyThing WizzyThing is offline
Registered User
WizzyThing's PC Specs
 
Join Date: Aug 2014
Posts: 61
POST ID # = 722517
WizzyThing Reputation: 10
Default

I assume I can also use the live chat or add a comment to the RMA ticket?

Can't find a support hotline for germany(want to avoid international calls).

Last edited by WizzyThing; 08-11-2014 at 09:43 AM.
Reply With Quote
  #5  
Old 08-11-2014, 09:56 AM
WizzyThing WizzyThing is offline
Registered User
WizzyThing's PC Specs
 
Join Date: Aug 2014
Posts: 61
POST ID # = 722520
WizzyThing Reputation: 10
Default

Nevermind, turns out we have tons of skype call credit, will call them.
Reply With Quote
  #6  
Old 08-11-2014, 04:09 PM
WizzyThing WizzyThing is offline
Registered User
WizzyThing's PC Specs
 
Join Date: Aug 2014
Posts: 61
POST ID # = 722587
WizzyThing Reputation: 10
Default

Still not approved, how long does this usually take?
Reply With Quote
  #7  
Old 08-12-2014, 12:00 AM
Technobeard's Avatar
Technobeard Technobeard is offline
Bearded Corsair Employee
 
Join Date: Oct 2012
Posts: 4,324
POST ID # = 722637
Technobeard Reputation: 68
Default

What's your ticket number?
__________________
“Humor is reason gone mad.” - Groucho Marx
"I suggest a full frontal assault with automated laser monkeys, scalpel mines and acid." - Psychotic potato dwarf
"Do not meddle in the affairs of wizards, especially simian ones. They are not all that subtle." - Terry Pratchett
Reply With Quote
  #8  
Old 08-14-2014, 09:10 AM
WizzyThing WizzyThing is offline
Registered User
WizzyThing's PC Specs
 
Join Date: Aug 2014
Posts: 61
POST ID # = 722940
WizzyThing Reputation: 10
Default

Sorry, didn't see your post, the whole thing has been resolved, got my new PSU and I'm about to send the old one back.

There seems to be no secondary damage to any component.

You can close this thread if you want to.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 12:56 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2020, vBulletin Solutions, Inc.