Isomelos Posted January 21, 2019 Share Posted January 21, 2019 Last week I purchased and installed the H100i RGB Platinum in my PC. Everything was initially fine until I started noticing USB disconnects and the H100i flashing and restarting. The fans on the H100i would start to speed up over the course of a minute and then the Windows disconnect sound would play and the fans would drop down to idle and the LED's on the pump and fans would go off and back on. This would occur numerous times for about 10 to 15 minutes. Sometimes the LED's in the pump and fans would stutter as well. I spent the last week searching for answers without any luck. I had purchased a few new parts and began thinking it was a USB issue. I replaced the H100i but the problem persisted. I replaced the Motherboard with the same result. I also swapped out the power supply for a larger unit. Each time I would install Windows 10 fresh. I thought maybe other RGB lighting software was causing issues with the iCUE software but that was proven incorrect recently when I had no other lighting software installed. The last thing that occured was that I installed a program, having nothing to do with USB or lighting, and during the installation the USB disconnect sound occurred and the lights and fans on the H100i started having the issue. This time I opened the iCUE software and noticed that even when the RPM on the fans were speeding up, the iCUE software was showing zero change in both the pump and fans. After closing out the iCUE software and restarting it, the issue stopped and it was showing the correct fan and pump speeds. I have no idea what is causing this issue but following this last instance I think maybe the driver or software is conflicting with something or locking up. A minute ago I plugged my phone into a USB port and it immediately caused the issue. I opened iCUE and it showed no change in pump or fan speeds. I restarted the software and it fixed the issue. Does anyone know of this issue or have any idea what could be causing it? Any help would be appreciated. Thanks! Link to comment Share on other sites More sharing options...
DevBiker Posted January 21, 2019 Share Posted January 21, 2019 This is a known issue that many have brought up. Corsair is aware of it and working on it. Link to comment Share on other sites More sharing options...
Isomelos Posted January 21, 2019 Author Share Posted January 21, 2019 Well that's a positive. Thanks for the quick reply. Link to comment Share on other sites More sharing options...
MrGrumpz1242 Posted February 11, 2019 Share Posted February 11, 2019 I just registered to respond to this. I was troubleshooting this exact issue for about a week with no progress. I finally saw somewhere that if you change the default spinning rainbow lighting to some other lighting option on the fans as well as the pump, that the issue magically fixes itself. I tried it out and bam, no more disconnects. I don't know if you have tried this at all, but it's worth a shot. Hope it works out! Link to comment Share on other sites More sharing options...
Ben2000677 Posted February 13, 2019 Share Posted February 13, 2019 Just chiming in here as I was about to make a new thread about this. Can confirm the same issue and seems to fix itself if the lighting is changed from spiral rainbow Link to comment Share on other sites More sharing options...
Sebastian84 Posted February 14, 2019 Share Posted February 14, 2019 I just registered to let you guys know i have the same issue. My LL120 flicker slightly and my h100i turns off for a half second. This happens kinda constantly. Ive uploaded it on youtube, you can see the light shut down quick at second 2 and the cpu light turn off at second 5. [ame] [/ame] Im at work right now, so i cant try your guys solution but if i get it right, i just need to change the theme of the lights? Link to comment Share on other sites More sharing options...
MrGrumpz1242 Posted February 15, 2019 Share Posted February 15, 2019 Yep, just change all instances of fan lights from the Spiral Rainbow setting to something else. That's all I had to do, and now there's no issue! Hope this helps. Link to comment Share on other sites More sharing options...
Ben2000677 Posted February 15, 2019 Share Posted February 15, 2019 I'm actually not using spiral rainbow anymore and I am still experiencing the problem. I have just udpated to latest software of iCUE as well Link to comment Share on other sites More sharing options...
DevBiker Posted February 15, 2019 Share Posted February 15, 2019 Try setting a static color. Link to comment Share on other sites More sharing options...
Glzmo Posted February 17, 2019 Share Posted February 17, 2019 (edited) Try either a static color as DevBiker said if you are okay with just one color or turn the LEDs off completely. If you want to have RGB effects, however, choose one of the hardware Lighting ones (those will remain saved even when iCue isn't running) for each of your devices/fans, set your desired fan and pump profile, then exit iCue. Remove iCue from Windows startup and also use services.msc to change the Corsair Service to Manual start. Then reboot the computer. With iCue no longer running, the disconnects no longer occur on my system (at least on my H115i RGB Platinum + Node + RGB Hub with 7 ML-RGB fans + 2 ML Fans. And the settings still remain saved for me even if I shut down the computer. Hence I now only start iCue manually to change settings on the iCue compatible products, then exit it again and close the service. The cooler and fans set to Rainbow Wave have been operating flawlessly since, no more disconnects at all, not even with Steam running (which always caused lots of disconnects/reconnects as it doesn't seem to play nice with iCue). I hope this will work for you as well until Corsair fixes their iCue software. Edited February 17, 2019 by Glzmo Link to comment Share on other sites More sharing options...
Nefasto Posted February 17, 2019 Share Posted February 17, 2019 I have the same problem lately and indeed, since I mounted H100i I had a very annoying microstutter in all games. So ... closing the icue usb work but I have the Corsair Void PRO Wireless I need the program to equalize them. Currently, is it better to wait or better to change AIO? Is it possible to solve all this by changing the motherboard? Link to comment Share on other sites More sharing options...
Sebastian84 Posted February 19, 2019 Share Posted February 19, 2019 I have the same problem lately and indeed, since I mounted H100i I had a very annoying microstutter in all games. So ... closing the icue usb work but I have the Corsair Void PRO Wireless I need the program to equalize them. Currently, is it better to wait or better to change AIO? Is it possible to solve all this by changing the motherboard? I cant talk for your issue, but the general usb/lighting problem/flickering is not fixed when you change your motherboard. Its a software issue. Link to comment Share on other sites More sharing options...
Nefasto Posted February 19, 2019 Share Posted February 19, 2019 updated iCUE, the disconnection of usb seems to be resolved Link to comment Share on other sites More sharing options...
Glzmo Posted February 19, 2019 Share Posted February 19, 2019 (edited) updated iCUE, the disconnection of usb seems to be resolvedWhich version did you update to? I tried a bunch and couldn't find any that fixes it. Are you sure it's fixed? Can you run Steam without disconnects as well? Edited February 22, 2019 by Glzmo Link to comment Share on other sites More sharing options...
manuel1985 Posted February 22, 2019 Share Posted February 22, 2019 HI. I have the same problem too. I tried to change the types of lights, but the problem continues. When a new firmware comes out??? https://imgur.com/zr9eZOt Link to comment Share on other sites More sharing options...
manuel1985 Posted February 22, 2019 Share Posted February 22, 2019 updated iCUE, the disconnection of usb seems to be resolved :[pouts: it does not work Link to comment Share on other sites More sharing options...
ThatsDirty Posted February 25, 2019 Share Posted February 25, 2019 Sad that there is still no fix update for this. Have only been able to "fix" it by keeping iCUE open on my taskbar. The H100i Plat seems to disconnect whenever I connect another USB device in on my PC. Highly annoying since the ML fans will amp up to max speed and I would have to select a fan speed and then go back to my normal speed in order for it to not max out. Link to comment Share on other sites More sharing options...
Glzmo Posted February 25, 2019 Share Posted February 25, 2019 Sad that there is still no fix update for this. Have only been able to "fix" it by keeping iCUE open on my taskbar. The H100i Plat seems to disconnect whenever I connect another USB device in on my PC. Highly annoying since the ML fans will amp up to max speed and I would have to select a fan speed and then go back to my normal speed in order for it to not max out.At least yours goes to max speed, when that happens on my H115i RGB Platinum goes to "Quiet" speed on both pump and fans, which is dangerous. :( They really need to update the firmware for these Platinum devices and update iCue or do a recall if it isn't fixable. Link to comment Share on other sites More sharing options...
Tibhor Posted March 5, 2019 Share Posted March 5, 2019 The same happens to me. Cpu Fan Error, all of a sudden. It looks like software. The bad thing that now I do not recognize the H100i platinum Link to comment Share on other sites More sharing options...
momorious Posted March 7, 2019 Share Posted March 7, 2019 At least yours goes to max speed, when that happens on my H115i RGB Platinum goes to "Quiet" speed on both pump and fans, which is dangerous. :( They really need to update the firmware for these Platinum devices and update iCue or do a recall if it isn't fixable. +1. As this is now known since nearly half a year and it seems they can't fix it, they should recall this product asap. Link to comment Share on other sites More sharing options...
LimelightLenny Posted March 12, 2019 Share Posted March 12, 2019 Changing the color sequence from Spiral Rainbow fixed this problem for me. I had to download a program called USBDeview to even know that it was the H100i Platinum that kept disconnecting. Link to comment Share on other sites More sharing options...
Heshia Posted March 12, 2019 Share Posted March 12, 2019 I just got myself a H100i Platinum this morning and immediately had the same issues being described - constant USB disconnect sounds ever 30 or so seconds, and no control over the device from iCUE as it was not showing up. After some investigating some of this unusual behaviour, I stumbled across the fact that my PSU (RM750i) stopped reporting in to iCUE also. Managed to 'fix' the issue by disconnecting the usb header for the PSU as it was only a nice to have but not an essential item to control on iCUE, I now have control over fan speeds and can sync my lights. For anyone else having this issue, are you able to maintain control over all of your other corsair devices when the issue occurs? I wonder if this has something to do with the controller, and if using one of the ports in the back would fix the issue. Link to comment Share on other sites More sharing options...
EvilMP Posted March 19, 2019 Share Posted March 19, 2019 I just got myself a H100i Platinum this morning and immediately had the same issues being described - constant USB disconnect sounds ever 30 or so seconds, and no control over the device from iCUE as it was not showing up. After some investigating some of this unusual behaviour, I stumbled across the fact that my PSU (RM750i) stopped reporting in to iCUE also. Managed to 'fix' the issue by disconnecting the usb header for the PSU as it was only a nice to have but not an essential item to control on iCUE, I now have control over fan speeds and can sync my lights. For anyone else having this issue, are you able to maintain control over all of your other corsair devices when the issue occurs? I wonder if this has something to do with the controller, and if using one of the ports in the back would fix the issue. Here is the weird thing I have the same cooler that you just bought, it was working then I got a windows 10 pro update, the stupid usb chiming thing started to go on. Then I added the Corsair M95 RGB pro and the H100i fan lights totally stopped working. Pissed off now after Corsair got all my money on these two products one still is not working correctly. Sent in a support ticket but I am not holding my breath after reading this forum thread. Link to comment Share on other sites More sharing options...
MJRVL Posted March 24, 2019 Share Posted March 24, 2019 Built a PC with the H100i RGB Platinum as well. Experiencing the same disconnect/reconnect issue. Changed fan settings to PWM instead of DC and disabled 'Smart FAN' (MSI Click BIOS). Strange thing is, the problem is not persistent. Sometimes it does not happen for hours and sometimes every minute or so. Someone else mentioned earlier in this thread that rebooting iCUE could help and that seems to work for me, sometimes(???) Really odd issue, I hope Corsair can fix this since I love the brand. Someone also mentioned that setting the H100i to 'Quiet' could be dangerous? Is that true? Link to comment Share on other sites More sharing options...
Heshia Posted March 24, 2019 Share Posted March 24, 2019 Here is the weird thing I have the same cooler that you just bought, it was working then I got a windows 10 pro update, the stupid usb chiming thing started to go on. Then I added the Corsair M95 RGB pro and the H100i fan lights totally stopped working. Pissed off now after Corsair got all my money on these two products one still is not working correctly. Sent in a support ticket but I am not holding my breath after reading this forum thread. I think the keyboard potentially is a different issue altogether, does it work on a different computer? If it does, try a different USB port. I made progress on my system by purchasing a commander pro and plugging in the headers through that - everything is reporting in correctly now. The commander is likely not the only solution, my guess is that the root of these problems stem from iCUE trying to rest control over multiple USB controllers or something, and then not knowing what to do when it sees multiple devices. Routing them through a single port should fix it. It should be possible to pick up an internal USB splitter cable for like £1.50 or $2 on ebay. If someone is willing to try one of those and report back with their findings that would be awesome. Most modern systems only come with a single USB header so likely the testing was completed with only 1 in mind. Hopefully corsair devs pick up on this thread and address the issue. Link to comment Share on other sites More sharing options...
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