The Corsair User Forums  

Go Back   The Corsair User Forums > Corsair Product Discussion > Keyboards and Mice

Reply
 
Thread Tools Search this Thread Rating: Thread Rating: 12 votes, 5.00 average. Display Modes
  #1  
Old 12-12-2014, 09:50 PM
johndoe86x johndoe86x is offline
Registered User
johndoe86x's PC Specs
 
Join Date: Dec 2014
Posts: 9
POST ID # = 746573
johndoe86x Reputation: 10
Oops M65 Does Not Stay Lit

I've been struggling with trying to find a combination of USB power savings, firmware updates, and Windows updates to get this to work to no avail. I'm running Windows 8.1 x64, and in order to get the mouse to light up, then I have to unplug it before plugging it back in. It will stay lit for some time before going after. Sometimes it's not idle, and others it's after I come back for some time. Any help would be greatly appreciated.
Reply With Quote


  #2  
Old 12-13-2014, 07:36 PM
Toasted Toasted is offline
Registered User
 
Join Date: Apr 2011
Posts: 19,344
POST ID # = 746720
Toasted Toasted Reputation: 108
Default

Is this the M65 RGB or normal M65?
Reply With Quote


  #3  
Old 12-16-2014, 07:02 PM
johndoe86x johndoe86x is offline
Registered User
johndoe86x's PC Specs
 
Join Date: Dec 2014
Posts: 9
POST ID # = 747284
johndoe86x Reputation: 10
Default

Thank you for responding. This is the M65 RGB. It will light up and accept the current profile settings without issue, but then randomly turns off. I have to unplug the mouse in order for the LED to work. The regular movement and DPI changes are without issue, though.
Reply With Quote


  #4  
Old 12-16-2014, 09:01 PM
Zac_Sonic Zac_Sonic is offline
Registered User
Zac_Sonic's PC Specs
 
Join Date: Dec 2014
Posts: 3
POST ID # = 747336
Zac_Sonic Reputation: 10
Default

I too am having this issue. Came to the forums to post this issue, but am (sort of) glad to see I'm not the only one having this issue with the M65 RGB.
Reply With Quote


  #5  
Old 12-17-2014, 10:18 AM
johndoe86x johndoe86x is offline
Registered User
johndoe86x's PC Specs
 
Join Date: Dec 2014
Posts: 9
POST ID # = 747426
johndoe86x Reputation: 10
Default

I don't know if it's an anomaly or not. I was assuming it would be fixed in a firmware issue by now, but it doesn't seem like enough people have complained about it. I have a white M65 if that makes any difference at all. I have tried plugging it into both USB 2.0 and 3.0 ports. Last night I locked my computer; the keyboard and mouse turned red per the usual. I walked in the computer room this morning to find the mouse still lit. I'm going to unlock it after work, and try to time how long it takes before it exits... or maybe see if there's a program that is conflicting with it. Can anyone replicate the issue intentionally?

Update: I unlocked the computer. My keyboard is currently staying on the "locked" and default lighting profile, while the mouse changed to the profile I have set. After a few minutes of playing around. It hasn't changed or gone off. I will update later and try to replicate further.

Last edited by johndoe86x; 12-17-2014 at 09:54 PM.
Reply With Quote


  #6  
Old 12-18-2014, 07:46 PM
johndoe86x johndoe86x is offline
Registered User
johndoe86x's PC Specs
 
Join Date: Dec 2014
Posts: 9
POST ID # = 747739
johndoe86x Reputation: 10
Default

Got it! I can replicate this issue if I try to resume from a screensaver or power saver mode. As the screen comes on, the mouse goes off. This does not happen when the computer is locked.
Reply With Quote


  #7  
Old 12-29-2014, 05:42 AM
daniru daniru is offline
Registered User
daniru's PC Specs
 
Join Date: Dec 2014
Posts: 8
POST ID # = 749758
daniru Reputation: 10
Default

I am also having this issue with my M65 RGB. Not only do I have to unplug the mouse and plug it back in, but I also have to switch USB slots every time. If I plug it back into the same slot nothing changes, but if I switch slots, it will turn on again. After the initial switch I can plug it back into that slot and it stays lit, but the initial change has to happen. Because of this I've tried it in every single USB slot I have, and it happens in all of them. I've plugged other devices into each slot and none of them have stopped working after the same period of time, so I'm confident it's not the USB slots themselves. I do have a K70 RGB keyboard, so I was wondering if maybe the two devices are just conflicting with each other? Either way, it's frustrating. Hopefully they can come up with a fix.
Reply With Quote


  #8  
Old 12-29-2014, 11:39 PM
Zac_Sonic Zac_Sonic is offline
Registered User
Zac_Sonic's PC Specs
 
Join Date: Dec 2014
Posts: 3
POST ID # = 749930
Zac_Sonic Reputation: 10
Default

Yeah, my PC doesn't "go to sleep", my mouse just has good days and bad days. Its been fine for a while, and now today, it won't stay on for more then 15 minutes.
Reply With Quote


  #9  
Old 12-30-2014, 11:57 AM
Thomas-DK Thomas-DK is offline
Registered User
 
Join Date: Dec 2014
Posts: 11
POST ID # = 750001
Thomas-DK Reputation: 10
Default

I have the exact same issue. I have both the K70 RGB and the M65 RGB, both work just fine. However, the M65 keeps turning off the lights (even when it's in use!!!) To get the lights on again I have to unplug it from the USB and insert it again.

I have also tried all possible power settings combinations. My OS is fully patched, all the latest drivers, hotfixes, firmwares.
Reply With Quote


  #10  
Old 01-01-2015, 11:35 AM
Thomas-DK Thomas-DK is offline
Registered User
 
Join Date: Dec 2014
Posts: 11
POST ID # = 750326
Thomas-DK Reputation: 10
Default

Any update on this? Would it help to get the mouse replaced with a new one? Or is this something related to the firmware / CUE?
Reply With Quote


  #11  
Old 01-01-2015, 10:38 PM
johndoe86x johndoe86x is offline
Registered User
johndoe86x's PC Specs
 
Join Date: Dec 2014
Posts: 9
POST ID # = 750418
johndoe86x Reputation: 10
Default Update needed from corsair

I would like to see an update from Corsair, my mouse has been working fine for a few days now. And today, it just went off. This is clearly a widespread issue. I am running Windows 8.1 Pro x64. This is getting increasingly frustrating.
Reply With Quote


  #12  
Old 01-01-2015, 10:41 PM
Corsair LeChuck Corsair LeChuck is offline
Banned
 
Join Date: Jun 2014
Posts: 57
POST ID # = 750420
Corsair LeChuck Reputation: 10
Default

Quote:
Originally Posted by johndoe86x View Post
I would like to see an update from Corsair, my mouse has been working fine for a few days now. And today, it just went off. This is clearly a widespread issue. I am running Windows 8.1 Pro x64. This is getting increasingly frustrating.
Please submit an RMA request at https://corsair.secure.force.com

We would like to resolve your issue as soon as possible.

Also, please let me know your RMA number as well via private message. Thank you for your patience thus far.
Reply With Quote


  #13  
Old 01-02-2015, 04:27 AM
Thomas-DK Thomas-DK is offline
Registered User
 
Join Date: Dec 2014
Posts: 11
POST ID # = 750452
Thomas-DK Reputation: 10
Default

Quote:
Originally Posted by Corsair LeChuck View Post
Please submit an RMA request at https://corsair.secure.force.com

We would like to resolve your issue as soon as possible.

Also, please let me know your RMA number as well via private message. Thank you for your patience thus far.
Hi LeChuck, do you suggest that I also put in a RMA request? It doesn't really sounds like a hardware issue. If my computer is is just left idle, then the light stays lit. However, if I go play Battlefield 4, then after a while the mouse just turn off all lights. Currently I'm testing without the CUE installed, so it's not related to any of the profiles.

Please note that I'm also running Windows 8.1 64-bit.

EDIT: 09:31 AM: The lights just went out while surfing the internet.. :-( This is driving me crazy!!!

EDIT: 09:37 AM: Some additional info, then my system is using the default Microsoft "HID-compliant mouse" driver 6.3.9600.17480 from 21-06-2006

Last edited by Thomas-DK; 01-02-2015 at 04:39 AM.
Reply With Quote


  #14  
Old 01-02-2015, 06:23 PM
daniru daniru is offline
Registered User
daniru's PC Specs
 
Join Date: Dec 2014
Posts: 8
POST ID # = 750563
daniru Reputation: 10
Default

Should we all put in RMA requests?
Reply With Quote


  #15  
Old 01-02-2015, 06:39 PM
Thomas-DK Thomas-DK is offline
Registered User
 
Join Date: Dec 2014
Posts: 11
POST ID # = 750569
Thomas-DK Reputation: 10
Default

I've also tested with all my USB ports now... USB 2.0 and USB 3.0.. It's the same. After some time it just turns out the lights!!! It's driving me crazy!
Reply With Quote


Reply

Tags
led failure, m65

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 05:37 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.