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  #1  
Old 03-19-2019, 01:42 AM
gameboynintendo gameboynintendo is offline
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Default Support Ticket #865702 - Defective RAM

Hello!
My support ticket number is #865702. I've been told by a customer service agent that my RMA has been approved and further instruction have been sent via mail. This was 6 days back. I did not receive any instructions and I replied back in the ticket but there has been no response.
Could someone please let me know what I need to do to proceed with the RMA?
Also, as mentioned in the ticket, I live in the middle east and it would be really helpful if you have a return address in the middle east. Do you have one?


Thanks,
Ashwanth
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  #2  
Old 03-19-2019, 11:24 AM
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Corsair Wootaru Corsair Wootaru is offline
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Hello gameboynintendo,

It looks like the instructions couldn't be set because there was missing information. Can you please enter your full address on the ticket as a response?

Best,
Wootaru
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Old 03-21-2019, 04:23 PM
gameboynintendo gameboynintendo is offline
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Default Still no update on the RMA

Wootaru,
Thanks for the promt response. I have updated the address again (The address was already present in the user profile page of my Corsair support profile) and it has been more than 2 business days. Please let me know the reason for the hold up this time.

Regards,
Ashwanth
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Old 03-22-2019, 11:27 AM
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Hello gameboynintendo,

Thank you for the information, I was able to correct the address and working with the RMA right now. There should be an update shortly.

Best,
Michael
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