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Old 03-11-2013, 02:14 PM
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Originally Posted by Hawkeye1 View Post
Good point. You'd think that larger companies would scale their customer service support and Warranty departments along with the size of their business though. It also depends on the quality of customer service you receive when something goes awry.

Many companies will go out of their way to make sure your experience with replacing the product is way beyond expectations, even if they're a large company. Then you have companies like Sears, who have been on a free fall with customer satisfaction for awhile now, mainly due to how they handle customer issues and complaints. Sure, you can still get a good experience out of them and many companies just like them. A number of companies put more of an effort into making their customers happy when all is said and done, and just how loyal their customers are shows.

Like I said before, I appreciate that you and Technobeard are here to help, and that you actually answer questions with human responses and try to get RMA issues worked out for us. You don't just give us some PR script.

Although I haven't had a great experience with my V2000's cracking and the lack of correctly emulated 7.1 due to Xear, or the Link software, I'm still willing to buy from Corsair (eyeing the 800D right now) since I know if I have a problem, I can come here and someone will help me or point me in the right direction.

TL;DR: You're right. But accessibility to the Warranty department needs to scale with the amount of business the company does. A bad experience made right is better than a plain ol' good experience is some cases. The more effort put forward to fix the mistake, the more content that customer will be in the end, knowing the company cares about their experience.
I completely agree. There is always room to improve.
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2000, 7.1, crack, issues, positional audio

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