dobrMAN Posted September 30, 2019 Share Posted September 30, 2019 (edited) Nothing help my fix it issue. I try restart services, try settings of visibility tray icon. iCUE don't start, just present in task manager with hi cpu usage (around 30%). This is output MS VS in debug mode, may by it can help. (It have a russian strings): "iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\ntdll.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\kernel32.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\KernelBase.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\rpcrt4.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\sspicli.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\cryptbase.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\bcryptprimitives.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\sechost.dll". "iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\Qt5Gui.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\setupapi.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\msvcrt.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\gdi32.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\win32u.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\gdi32full.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\msvcp_win.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\ucrtbase.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\user32.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\ole32.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\combase.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\advapi32.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\msvcrt.dll". "iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\Qt5Network.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\crypt32.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\msasn1.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\ws2_32.dll". "iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\Qt5Core.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\shell32.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\cfgmgr32.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\SHCore.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\windows.storage.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\profapi.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\powrprof.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\umpdc.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\shlwapi.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\kernel.appcore.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\cryptsp.dll". "iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\quazip.dll". "iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\zlib.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\dwmapi.dll". "iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\Qt5WinExtras.dll". "iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\Qt5Scxml.dll". "iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\Qt5Sql.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\d3d11.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\dxgi.dll". "iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\d3dcompiler_47.dll". "iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\Qt5Xml.dll". "iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\Qt5Multimedia.dll". "iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\Qt5Concurrent.dll". "iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\Qt5Quick.dll". "iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\Qt5Qml.dll". "iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\MacroRecording.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\version.dll". "iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\CorsairLLAccessLib32.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\bcrypt.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\msvcp140.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\vcruntime140.dll". "iCUE.exe" (Win32). Выгружено "C:\Windows\SysWOW64\msvcrt.dll" "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\dnsapi.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\nsi.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\mpr.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\netapi32.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\userenv.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\winmm.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\hid.dll". "iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\Qt5Widgets.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\wtsapi32.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\IPHLPAPI.DLL". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\winmmbase.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\DXCore.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\srvcli.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\netutils.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\wintrust.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\uxtheme.dll". "iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\CorsairAudioDevice.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\oleaut32.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\dsound.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\imm32.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\NapiNSP.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\pnrpnsp.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\mswsock.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\winrnr.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\nlaapi.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\wshbth.dll". cue.exception_handler: Exception handler was not initialized as crash handler executable "C:/Program Files (x86)/Corsair/CORSAIR iCUE Software/CrashHandler.exe" is missing. 2019-10-01T00:19:33 I cue.init: iCUE version: 3.20.80 2019-10-01T00:19:33 I cue.init: Updates server: https://www3.corsair.com/software/CUE_V3/ 2019-10-01T00:19:33 I cue.init: Build type: Public Release 2019-10-01T00:19:33 I cue.init: Applicaiton ID: 8384 "iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\platforms\qwindows.dll". "iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\styles\qwindowsvistastyle.dll". "iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\imageformats\qico.dll". "iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\imageformats\qgif.dll". "iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\imageformats\qicns.dll". "iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\imageformats\qjpeg.dll". "iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\imageformats\qsvg.dll". "iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\Qt5Svg.dll". "iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\imageformats\qtga.dll". "iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\imageformats\qtiff.dll". "iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\imageformats\qwbmp.dll". "iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\imageformats\qwebp.dll". 2019-10-01T00:19:34 W cue.locale: Cannot find dir for qt *.qm files "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\psapi.dll". "iCUE.exe" (Win32). Выгружено "C:\Windows\SysWOW64\psapi.dll" 2019-10-01T00:19:34 I cue.init.font: Using Regular text font family: "Open Sans" 2019-10-01T00:19:34 I cue.init.font: Using Title text font family: "Gotham Bold" "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\d3d9.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_e2424f83c0e047af\nvldumd.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\imagehlp.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\rsaenh.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_e2424f83c0e047af\nvd3dum.dll". "iCUE.exe" (Win32). Выгружено "C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_e2424f83c0e047af\nvldumd.dll" "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\msctf.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\clbcatq.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\DataExchange.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\dcomp.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\twinapi.appcore.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\rmclient.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\devobj.dll". "iCUE.exe" (Win32). Выгружено "C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_e2424f83c0e047af\nvd3dum.dll" Поток 0x1848 завершился с кодом 0 (0x0). 2019-10-01T00:19:35 I cue.hid_device_detector: Start worker thread. 2019-10-01T00:19:35 I cue.plugin: Trying to load library: "C:/Program Files (x86)/Corsair/CORSAIR iCUE Software/plugins/CUEPlugin.dll" "iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\plugins\CUEPlugin.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\winspool.drv". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\oleacc.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\propsys.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.18362.356_none_5f5cd939821dcaa0\GdiPlus.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\msimg32.dll". 2019-10-01T00:19:35 I cue.plugin: Library is loading, will check if it's plugin: "CUEPlugin.dll" "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\gpapi.dll". "iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\cryptnet.dll". Вызвано исключение по адресу 0x76563522 в iCUE.exe: исключение Microsoft C++: cereal::Exception по адресу памяти 0x00AEDFF4. 2019-10-01T00:19:35 W cue.sensors.storage: SensorInfo load failed: Could not detect cereal root node - likely due to empty or invalid input Вызвано исключение по адресу 0x76563522 в iCUE.exe: исключение Microsoft C++: cereal::Exception по адресу памяти 0x00AEDEFC. 2019-10-01T00:19:35 W cue.clink.configuration_manager: Cooling storages load failed: Could not detect cereal root node - likely due to empty or invalid input 2019-10-01T00:19:35 I cue.profiles.folders.tree: Profile order deserialization started: "C:\\Users\\chibi\\AppData\\Roaming\\Corsair\\CUE/profiles/tree.cueprofileorder" 2019-10-01T00:19:35 I cue.profiles.folders.tree: Profile order deserialization finished: "C:\\Users\\chibi\\AppData\\Roaming\\Corsair\\CUE/profiles/tree.cueprofileorder" 2019-10-01T00:19:35 I cue.actions.macro.win: Init time: 0.49055 (init: 3.4e-06 reset: 0.0467348 ) Вызвано исключение по адресу 0x76563522 в iCUE.exe: исключение Microsoft C++: cereal::Exception по адресу памяти 0x00AEDFF0. 2019-10-01T00:19:35 W cue.clink.ocp.storage: OcpSettings load failed: Could not detect cereal root node - likely due to empty or invalid input Вызвано исключение по адресу 0x76563522 в iCUE.exe: исключение Microsoft C++: cereal::Exception по адресу памяти 0x00AEDFC0. Вызвано исключение по адресу 0x76563522 в iCUE.exe: исключение Microsoft C++: cereal::Exception по адресу памяти 0x00ADD548. 2019-10-01T00:19:35 W cue.clink.device.hw_lightings: Old hardware lightings load failed: Could not detect cereal root node - likely due to empty or invalid input 2019-10-01T00:19:35 W cue.clink.device.hw_lightings: Hardware lightings load failed: Could not detect cereal root node - likely due to empty or invalid input Вызвано исключение по адресу 0x76563522 в iCUE.exe: исключение Microsoft C++: cereal::Exception по адресу памяти 0x00AEE034. 2019-10-01T00:19:35 W cue.dashboard.widget_provider: Widget data storage load failed: Could not detect cereal root node - likely due to empty or invalid input 2019-10-01T00:19:35 I cue.llaccess: Northbridge: AMD Bulldozer 2019-10-01T00:19:35 I cue.llaccess: Southbridge: unknown 2019-10-01T00:19:35 I cue.llaccess: Slot count: 4 Поток 0x3e78 завершился с кодом 0 (0x0). Поток 0x3e90 завершился с кодом 0 (0x0). Поток 0x3364 завершился с кодом 0 (0x0). Поток 0x3f08 завершился с кодом 0 (0x0). Поток 0x36f4 завершился с кодом 0 (0x0). Edited September 30, 2019 by dobrMAN Link to comment Share on other sites More sharing options...
KBhamm Posted September 30, 2019 Share Posted September 30, 2019 Had the same problem with 3.18, update to newest version 3.20 helped. Link to comment Share on other sites More sharing options...
dobrMAN Posted September 30, 2019 Share Posted September 30, 2019 Now i try copy "CORSAIR iCUE Software" folder from "Program files" to another disk and start from new location, and it work fine!!! Full way of my installation is "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software", may be problem in (x86) postfix? Link to comment Share on other sites More sharing options...
dobrMAN Posted September 30, 2019 Share Posted September 30, 2019 (edited) Ok. I was trying reinstall it to Program files (without (x86)) but it still installing to Program files (x86). Then i reinstall it to C:/ (root of my system disk) but it not starting any way. Then i reinstall it to another physical disk, but it do not resolve issue. But it still can launching from copy of installation folder and work... Edited September 30, 2019 by dobrMAN Link to comment Share on other sites More sharing options...
ToeSEFF Posted October 1, 2019 Share Posted October 1, 2019 Please Corsair, fix this issue. I've been on this topic for a week now. Reimage my computer did not resolve this issue. Link to comment Share on other sites More sharing options...
ToeSEFF Posted October 1, 2019 Share Posted October 1, 2019 Ok. I was trying reinstall it to Program files (without (x86)) but it still installing to Program files (x86). Then i reinstall it to C:/ (root of my system disk) but it not starting any way. Then i reinstall it to another physical disk, but it do not resolve issue. But it still can launching from copy of installation folder and work... Fixed my problem. Copy the whole Corsair folder from Program Files (x86) to Program Files. I was able to open iCue after that. Smh... Link to comment Share on other sites More sharing options...
S4ts Posted October 8, 2019 Share Posted October 8, 2019 Ok. I was trying reinstall it to Program files (without (x86)) but it still installing to Program files (x86). Then i reinstall it to C:/ (root of my system disk) but it not starting any way. Then i reinstall it to another physical disk, but it do not resolve issue. But it still can launching from copy of installation folder and work... For some stupid reason that worked for me2. Moving it from Program Files (x86) to Program Files really works. But still Corsair have to resolve this app issue Link to comment Share on other sites More sharing options...
rascaluk Posted October 8, 2019 Share Posted October 8, 2019 For some stupid reason that worked for me2. Moving it from Program Files (x86) to Program Files really works. But still Corsair have to resolve this app issue I wonder if it's loading a corrupt .dll from another location when it's in the x86 folder. Moving it to Program Files (for x64 applications) could break that and maybe let it launch. Is it fully functional? Is there a known list of .dll dependencies? Link to comment Share on other sites More sharing options...
dobrMAN Posted October 9, 2019 Share Posted October 9, 2019 (edited) I wonder if it's loading a corrupt .dll from another location when it's in the x86 folder. Moving it to Program Files (for x64 applications) could break that and maybe let it launch. Is it fully functional? Is there a known list of .dll dependencies? I was try install it in any different locations, when i try install it in Program Files (without x86) it installing to Program Files (x86). I was try install it to Z:// and it does not work from there. Edited October 9, 2019 by dobrMAN Link to comment Share on other sites More sharing options...
K1LL3R Posted October 30, 2019 Share Posted October 30, 2019 READ ALL THE WAY TO THE END!!! I have found the issue! After 2 hours of messing around and thinking, I made a connection to the issue where the Corsair AIO was not working when I installed it. It turns out to be the Steam application. The issue with the AIO was that Steam was conflicting with Corsair iCue. With that being said, I moved the Corsair folder to the Program Files (Not the x86 one) and gave it a shot. It opened up but failed to detect my AIO and Fans. I then went back to the x86 file and searched for anything that has "Corsair" in it. I found lots of things linked to the games I had in Steam that had "Corsair" in it. All I did was uninstall the game and moved the Corsair folder back into the Program Files (x86) folder and started Corsair. It worked! Everything was detected and iCue opened up like it was supposed to! I recommend others to try this out to see if the issue is fixed for them. Link to comment Share on other sites More sharing options...
BlurtonRedneck Posted October 31, 2019 Share Posted October 31, 2019 Hello folks, first post on here but just wanted to share my experience with this problem. I'm new to iCue, having only first used it a few months ago when I got a mouse & headphones which required its use. I started out using the 3.18 version & everything was fine. After a few weeks I decided to hit the 'check for updates' button & downloaded the 3.19 version. When I tried to load this version it would appear in my Task Manager & would be using a whopping 20-30% of my CPU, but the iCue wouldn't actually open, it wasn't showing in my taskbar or anything. I decided to uninstall it (thinking I'd done something wrong) and when I reinstalled it I again used the 3.18 version & it all worked fine. I decided to wait for a few updates to pass to iron out any problems that there might have been & then just this morning went to update again, this time to 3.21... Guess what, I got the same problem! iCue would show up in my Task Manager, again using 20-30% of my CPU, but I couldn't open it & it wasn't anywhere on my taskbar. So I uninstalled again & tried the 3.20 version instead... Same problem! Searching around the internet for a solution brought me here, and some kind fella a few pages back posted the download link to the 3.18 version I was using originally. I've downloaded & installed that & everything is working perfectly again! I think from now on I shall live by the old "If it isn't broke, don't fix it" motto & stay on version 3.18 for quite some time! Link to comment Share on other sites More sharing options...
dobrMAN Posted October 31, 2019 Share Posted October 31, 2019 U can fix new version. Just install it, reboot PC as it wont. Then kill iCue programm in task manager and kill all processes that names begin at "Corsair". Then just move folder Corsair from "Program files (x86)" to "Program files". Then just start iCue from desktop link. It simplest way. But somebody talk about conflict with Steam, but i dont try it way. Link to comment Share on other sites More sharing options...
spidertaker23 Posted November 2, 2019 Share Posted November 2, 2019 I am having this same problem. If you try to install 3.21.88 to program files not x86 it will install to program files x86 anyways. When I close all the corsair and icue exes in task manager and then move the corsair folder to program files not x86 it will open icue, but it won't start any of the corsair services. This is very broken. I'm going to try installing 3.18 until this is fixed. Very disappointed in corsair right now. Have icue for my corsair headset, but planned on replacing my razer keyboard and mouse, but can't if this is how they develop software! Link to comment Share on other sites More sharing options...
spidertaker23 Posted November 10, 2019 Share Posted November 10, 2019 How long is this going to take to fix!?! Link to comment Share on other sites More sharing options...
KXT308 Posted November 10, 2019 Share Posted November 10, 2019 I have just found this post after updating from 3.18.77. I moved the corsair folder from Program Files (x86) to Program Files, but it didn't work. Then looking at 'services' found that the CorsairService was looking at the x86 folder. I went into Regedit and changed the CorsairService path to "C:\Program Files\Corsair\CORSAIR iCUE Software\Corsair.Service.exe" and now it works. Link to comment Share on other sites More sharing options...
SCATANA Posted November 14, 2019 Share Posted November 14, 2019 Hi, I am having some problems with Icue, it won't open although it's running in the background as I can see from task manager. I have un-installed and re-installed I have also manually deleted the corsair files from the registry and still no luck. Anyone have any ideas? Hi, I just joined to give my feedback on this issue. Been using iCUE for months without any issues. Then after a Win10 update suddenly Ikept getting the same issue as the OP along with some other apps not running like VLC, Chrome...etc. Tried everything from sys restore to sys repair but nothing worked. even tried the suggestions given by other members here. After no less than 12 clean installs I managed to figure the culprit, MALWAREBYTES. For some reason whenever I installed Malwarebytes, all the above issues occured after the next bootup. when I uninstall Malwarebytes and use system restore to restore to a point before Malwarebytes installation, only then everything goes back to normal. Regards, Link to comment Share on other sites More sharing options...
JNic Posted November 15, 2019 Share Posted November 15, 2019 Moving(copying really) the Corsair folder to the Program Files (from Program Files (x86)) directory also worked for me. Here are all of the steps that I did for anyone else. 1. Open Task Manager and end the iCue task if it is running 2. Open Services and stop the CorsairService 3. Copy this entire directory, C:\Program Files (x86)\Corsair, to here, C:\Program Files\Corsair 4. Open the Registry Editor and change the value for Computer\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\CorsairService\ImagePath from C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\Corsair.Service.exe to C:\Program Files\Corsair\CORSAIR iCUE Software\Corsair.Service.exe 5. Open the Properties of this shortcut, C:\ProgramData\Microsoft\Windows\Start Menu\Corsair\iCUE and change the Target from C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe to C:\Program Files\Corsair\CORSAIR iCUE Software\iCUE.exe and change Start in from C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe to C:\Program Files\Corsair\CORSAIR iCUE Software\iCUE.exe. Click Apply and OK. 6. Open iCue through that shortcut and it should open. This should also start that CorsairService. But, if it does not then manually start it. I am still curious why this works. I saw a couple posters above mention Steam and Malwarebytes. I do have both of those installed if it helps anyone figure it out. Link to comment Share on other sites More sharing options...
Dpheonix1038 Posted November 16, 2019 Share Posted November 16, 2019 (edited) Moving(copying really) the Corsair folder to the Program Files (from Program Files (x86)) directory also worked for me. Here are all of the steps that I did for anyone else. 1. Open Task Manager and end the iCue task if it is running 2. Open Services and stop the CorsairService 3. Copy this entire directory, C:\Program Files (x86)\Corsair, to here, C:\Program Files\Corsair 4. Open the Registry Editor and change the value for Computer\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\CorsairService\ImagePath from C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\Corsair.Service.exe to C:\Program Files\Corsair\CORSAIR iCUE Software\Corsair.Service.exe 5. Open the Properties of this shortcut, C:\ProgramData\Microsoft\Windows\Start Menu\Corsair\iCUE and change the Target from C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe to C:\Program Files\Corsair\CORSAIR iCUE Software\iCUE.exe and change Start in from C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe to C:\Program Files\Corsair\CORSAIR iCUE Software\iCUE.exe. Click Apply and OK. 6. Open iCue through that shortcut and it should open. This should also start that CorsairService. But, if it does not then manually start it. I am still curious why this works. I saw a couple posters above mention Steam and Malwarebytes. I do have both of those installed if it helps anyone figure it out. Thank you very much for posting this! It has been almost 3 months and NOTHING worked until I followed this! ----Spoke too soon! It opened that one day and then never again. :( --- Edited April 8, 2020 by Dpheonix1038 Link to comment Share on other sites More sharing options...
DJDelirious Posted November 16, 2019 Share Posted November 16, 2019 The folder move did not work for me. However I did find a file called XmcBootloader in the folder. When I clicked on that iCue started working. Link to comment Share on other sites More sharing options...
spidertaker23 Posted November 16, 2019 Share Posted November 16, 2019 iCue 3.22.74 still has this problem! Come on corsair! How can you release new versions and it won't even open for most windows 10 users! Link to comment Share on other sites More sharing options...
Kubla Posted November 17, 2019 Share Posted November 17, 2019 iCue 3.22.74 still has this problem! Come on corsair! How can you release new versions and it won't even open for most windows 10 users! Nope, won't open, I have not had this problem until this last update, I tried to make the changes suggested above and still does not open. How do you back up your profiles to re-install the previous version? Link to comment Share on other sites More sharing options...
c-attack Posted November 17, 2019 Share Posted November 17, 2019 Nope, won't open, I have not had this problem until this last update, I tried to make the changes suggested above and still does not open. How do you back up your profiles to re-install the previous version? If you have not exported them previously or made a copy of the C:Users/(name)/App Data (Hidden)/Roaming/Corsair folder prior to installing the new version, it's too late. When you install a new version, it tags the profiles with that version. Link to comment Share on other sites More sharing options...
Kubla Posted November 17, 2019 Share Posted November 17, 2019 If you have not exported them previously or made a copy of the C:Users/(name)/App Data (Hidden)/Roaming/Corsair folder prior to installing the new version, it's too late. When you install a new version, it tags the profiles with that version. Thanks I have them back up now for future problems. FYI: I tried to the repair instead of uninstall and iCUE opened the first time but would not open after that. So I uninstalled it, re-booted, downloaded the latest release and installed it and has been working so far. Link to comment Share on other sites More sharing options...
THX1138 Posted November 18, 2019 Share Posted November 18, 2019 iCue 3.22.74 still has this problem! Come on corsair! How can you release new versions and it won't even open for most windows 10 users! The problems also occur under Windows 7! https://forum.corsair.com/v3/showthread.php?t=191641 Link to comment Share on other sites More sharing options...
SCATANA Posted November 18, 2019 Share Posted November 18, 2019 Moving(copying really) the Corsair folder to the Program Files (from Program Files (x86)) directory also worked for me. Here are all of the steps that I did for anyone else. 1. Open Task Manager and end the iCue task if it is running 2. Open Services and stop the CorsairService 3. Copy this entire directory, C:\Program Files (x86)\Corsair, to here, C:\Program Files\Corsair 4. Open the Registry Editor and change the value for Computer\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\CorsairService\ImagePath from C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\Corsair.Service.exe to C:\Program Files\Corsair\CORSAIR iCUE Software\Corsair.Service.exe 5. Open the Properties of this shortcut, C:\ProgramData\Microsoft\Windows\Start Menu\Corsair\iCUE and change the Target from C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe to C:\Program Files\Corsair\CORSAIR iCUE Software\iCUE.exe and change Start in from C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe to C:\Program Files\Corsair\CORSAIR iCUE Software\iCUE.exe. Click Apply and OK. 6. Open iCue through that shortcut and it should open. This should also start that CorsairService. But, if it does not then manually start it. I am still curious why this works. I saw a couple posters above mention Steam and Malwarebytes. I do have both of those installed if it helps anyone figure it out. Sadly this did not work for me. I guess I won't be using Malwarebytes until a fix is found for this. Link to comment Share on other sites More sharing options...
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