The Corsair User Forums  

Go Back   The Corsair User Forums > Corsair Product Discussion > Cooling

Notices

Reply
 
Thread Tools Search this Thread Rate Thread Display Modes
  #1  
Old 08-30-2018, 09:01 AM
CageyH CageyH is offline
Registered User
CageyH's PC Specs
 
Join Date: Aug 2018
Location: Toulouse, France
Posts: 10
POST ID # = 970779
CageyH Reputation: 10
Default How long does it take to get an answer from customer support on a cooling product?

It has been almost a week now since I posed a question, and there is still no response. Is this normal?
Reply With Quote


  #2  
Old 08-30-2018, 09:16 AM
DevBiker's Avatar
DevBiker DevBiker is offline
CORSAIR Beta Team
DevBiker's PC Specs
 
Join Date: Feb 2017
Location: Republic of Texas
Posts: 8,425
POST ID # = 970780
DevBiker Reputation: 94
Default

I don't know ... I guess it would depend on the question.

Is it something that you can share with us?
__________________
Please click "Edit System Specs" and fill out your system info.

This comment is provided "as-is", without warranty of any kind, express or implied, including, but not limited to, the sanity or mental fitness of the author. The author is not a Corsair employee, does not represent Corsair, and no comment should be construed as an official statement from Corsair.

Helpful Links and FAQs:
AIO FAQ | RGB FAQ |
HydroX FAQ | RGB Cables |
iCUE Tips & Tricks

Reply With Quote


  #3  
Old 08-31-2018, 09:06 AM
CageyH CageyH is offline
Registered User
CageyH's PC Specs
 
Join Date: Aug 2018
Location: Toulouse, France
Posts: 10
POST ID # = 970873
CageyH Reputation: 10
Default

I contacted customer support through the internet portal twice, and have yet to receive a response. The first was over a week ago.

I have now opened a ticket on the support portal, and have my first response asking for information which was given in the ticket title.

I am less than impressed at the moment, and that is all I am going to say for now.

Last edited by CageyH; 08-31-2018 at 09:36 AM.
Reply With Quote


  #4  
Old 08-31-2018, 04:53 PM
ram1220 ram1220 is offline
Registered User
ram1220's PC Specs
 
Join Date: Oct 2011
Posts: 79
POST ID # = 970918
ram1220 Reputation: 10
Default

Quote:
Originally Posted by CageyH View Post
I contacted customer support through the internet portal twice, and have yet to receive a response. The first was over a week ago.

I have now opened a ticket on the support portal, and have my first response asking for information which was given in the ticket title.

I am less than impressed at the moment, and that is all I am going to say for now.
This is as far as I have ever gotten with them whenever I have had to ask for support. They always stop responding after their first response. Good luck.
Reply With Quote


  #5  
Old 08-31-2018, 05:11 PM
DevBiker's Avatar
DevBiker DevBiker is offline
CORSAIR Beta Team
DevBiker's PC Specs
 
Join Date: Feb 2017
Location: Republic of Texas
Posts: 8,425
POST ID # = 970924
DevBiker Reputation: 94
Default

Quote:
Originally Posted by CageyH View Post
I contacted customer support through the internet portal twice, and have yet to receive a response. The first was over a week ago.

I have now opened a ticket on the support portal, and have my first response asking for information which was given in the ticket title.

I am less than impressed at the moment, and that is all I am going to say for now.
I understand that you're frustrated but there isn't anything we can do here about it - although there are Corsair tech support folks that read and respond on the forums.

And what is your question/issue? Perhaps its something that we can help with here. Even though we don't work for Corsair support, there's are quite a few knowledgeable and experienced folks around here.
__________________
Please click "Edit System Specs" and fill out your system info.

This comment is provided "as-is", without warranty of any kind, express or implied, including, but not limited to, the sanity or mental fitness of the author. The author is not a Corsair employee, does not represent Corsair, and no comment should be construed as an official statement from Corsair.

Helpful Links and FAQs:
AIO FAQ | RGB FAQ |
HydroX FAQ | RGB Cables |
iCUE Tips & Tricks


Last edited by DevBiker; 08-31-2018 at 05:13 PM.
Reply With Quote


  #6  
Old 09-01-2018, 03:52 AM
CageyH CageyH is offline
Registered User
CageyH's PC Specs
 
Join Date: Aug 2018
Location: Toulouse, France
Posts: 10
POST ID # = 970980
CageyH Reputation: 10
Default

It is nothing that you can help with here.
I started this thread to see if this was “normal” or not.
I am looking at buying some new PC products, and with customer support as it is, my money will more than likely be spent on another brand.
Reply With Quote


Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 02:58 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2020, vBulletin Solutions, Inc.