5mall5nail5 Posted February 1, 2020 Share Posted February 1, 2020 Hey all - been using a wired Kingston HX headset for ages. Switched to Virtuoso and having mixed experience. Battlefield 5 sounds awesome. PUBG is giving me absolute headaches. I have tried wired and wireless. One thing that seems to be happening is that it almost sounds as though someone is turning the like 1K - 2K slider up and down while I play. Then, if I look around in the game, its like it does the same thing. Its driving me mad. If I close iCUE it seems to stop for the most part, though sometimes the "looking around" part occurs. Its very irritating. I am running iCUE 3.24.52 with Virtuoso dongle FW v0.16.80 and headset v0.17.149. Any help is appreciated! Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Notepad Posted February 5, 2020 Corsair Employee Share Posted February 5, 2020 Please go to https://help.corsair.com and create a support ticket regarding your issue and then DM me your ticket number and I will forward it to an individual who will be able to assist you regarding your problems. Link to comment Share on other sites More sharing options...
mdzcpa Posted February 9, 2020 Share Posted February 9, 2020 I recently acquired the Virtuoso SE and experience the same issue. The sound driver for the headphones appears to be struggling with PUBG. Ambient sounds seem to rise and fall as you move or look around. If you stay still the ambient sound tones stabilize. A look left or right, and the ambient sounds flatten out. I have tried adjusting the settings in PUBG to no avail. Link to comment Share on other sites More sharing options...
bluedaniel_ice Posted February 15, 2021 Share Posted February 15, 2021 Any chance we got a fix? I'm having the same issue in PUBG where Virtuoso sounds much worse than my previous Void Pro... Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Albert Posted February 17, 2021 Corsair Employee Share Posted February 17, 2021 What version of iCUE are you guys running? I suggest making sure you're on the latest version just in case. Link to comment Share on other sites More sharing options...
Winwco Posted August 19, 2021 Share Posted August 19, 2021 I had same issue as Virtuoso SE, my previouse Void Pro (USB) do not have this issue when play PUBG, acoustic is prefect but when I switched to Virtuoso SE (USB/2.4G) the in game sound is awful. The steps, environment, gun shot are like someone mask your ear. Sound volume is 100% but still cannot heard it, l felt like along in the game. team mate volume is OK. I try both latest iCUE 3/4 but the same experience. Link to comment Share on other sites More sharing options...
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