electro2209 Posted November 14, 2020 Share Posted November 14, 2020 Version 3.35.152 got some update that caused all my games to have their sound really really muffled, tried everything, not running 7.1 or any effects. I Guarentee you it's iCue related due to sounding "normal" without the software running, the same profile is now messed up. Using the FPS one Can anyone relate? 1 Link to comment Share on other sites More sharing options...
Lorenz0 Posted November 14, 2020 Share Posted November 14, 2020 Yeah, I have the same issue. I've always used the "Bass Boost" preset in the iCUE software settings while listening to music and I immediately noticed the difference in sound. It sounds really weird now. It feels like someone is changing the volume up and down constantly. 1 Link to comment Share on other sites More sharing options...
Mannekino Posted November 19, 2020 Share Posted November 19, 2020 Reporting in that I'm experiencing the same issue. I've always used the Bass Boost profile and since the latest update (I think I updated 2 days ago) the sound is very muffled. When many low tones are present the audio level someone drops. Should we submit a ticket with Corsair support or something or do they read this forum also? 1 Link to comment Share on other sites More sharing options...
R2Rillo Posted November 20, 2020 Share Posted November 20, 2020 Same here. I use 7.1 on every game but after the update, the sound lost quality, i thought it was my hardware but turning off the software correct the problem. I think we need to expose the case and submit a ticket. Link to comment Share on other sites More sharing options...
Mannekino Posted November 20, 2020 Share Posted November 20, 2020 Alright, I've submitted a ticket with Corsair about the problem. Link to comment Share on other sites More sharing options...
Mannekino Posted November 21, 2020 Share Posted November 21, 2020 Corsair support replied and they've asked me to check on a second PC. I did this on my new laptop, installed iCUE on it, connected the headset and listened to a couple of the same song. Exactly the same problem. Hopefully they can report it as bug to be fixed. I think they changed the default bass boost profile but not sure. Link to comment Share on other sites More sharing options...
Gohrek Posted November 23, 2020 Share Posted November 23, 2020 Unfortunately, I've also been having the same problem, using version 3.35.152. If someone happens to know a workaround, kindly let me know. Link to comment Share on other sites More sharing options...
Mannekino Posted November 23, 2020 Share Posted November 23, 2020 Creating your own profile seems to work. This is mine currently and it sounds decent. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted November 24, 2020 Corsair Employee Share Posted November 24, 2020 Are you experiencing these issues in both wired and wireless mode? Link to comment Share on other sites More sharing options...
Lorenz0 Posted November 24, 2020 Share Posted November 24, 2020 Are you experiencing these issues in both wired and wireless mode? Yes. Also, my audio started crackling while using the headset with iCUE (probably a recent windows update caused this issue) I don't have any audio problems when iCUE is disabled, but I can't change my EQ and RGB settings without iCUE. Link to comment Share on other sites More sharing options...
Mannekino Posted November 25, 2020 Share Posted November 25, 2020 Are you experiencing these issues in both wired and wireless mode? Hi Nick, I just tested this for you and yes, the problem occurs both in wireless mode and USB mode. I've ended up picking one particular song that really exposes the issue. "Boom" by "X-Ambassadors". It has a coupe of moments where you have vocals and then a very low continuous bass sound. When the bass sound comes along the audio levels start to fluctuate and everything sounds very muffled. You can really hear it with this song going from 35 seconds in to about 42 seconds. It moves from the bass part of the song to the mid-high part again (vocals) with a very noticeable difference. With my custom EQ I posted above it sounds fine. I think you guys just changed the default bass boost profile or something else with the EQ feature. Link to comment Share on other sites More sharing options...
Mafios Posted November 25, 2020 Share Posted November 25, 2020 I can relate, sincerely i thought that my corsair void pro are broken and i need to replace them after the new update, crappy sound in every present and the irritable cracking sounds are there to Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted November 25, 2020 Corsair Employee Share Posted November 25, 2020 If you adjust the following settings, do you see any improvements? https://forum.corsair.com/v3/showthread.php?t=200565 Link to comment Share on other sites More sharing options...
Mafios Posted November 25, 2020 Share Posted November 25, 2020 (edited) No, zero improvements its been like this from the last windows update or the last ICUE update, i dont know which to blame( firstly i noticed it in AC:VAllhala doing weird sounds, then it started doing more frequently, that made me think of my headseat broke but it seems im not the only one. EDIT: The only improvement is only when i use the headseats without ICUE but i cant use the dolby. Edited November 25, 2020 by Mafios Link to comment Share on other sites More sharing options...
Mannekino Posted November 26, 2020 Share Posted November 26, 2020 If you adjust the following settings, do you see any improvements? https://forum.corsair.com/v3/showthread.php?t=200565 Hi Nick, I've tried this suggestion in the following manner: Switched EQ profile from my custom to the Bass Boost profilePlayed that same song I mentioned earlier using SpotifyNoticed the problem was there.Shut off SpotifyTurned off "Auto Audio Repositioning" in iCUEStarted Spotify again & played the same songProblem still exists So this suggestion did not work for me. Link to comment Share on other sites More sharing options...
Lorenz0 Posted November 27, 2020 Share Posted November 27, 2020 No, zero improvements its been like this from the last windows update or the last ICUE update, i dont know which to blame( firstly i noticed it in AC:VAllhala doing weird sounds, then it started doing more frequently, that made me think of my headseat broke but it seems im not the only one. EDIT: The only improvement is only when i use the headseats without ICUE but i cant use the dolby. Download CORSAIR iCUE v3.34.170 and then set your iCUE and iCUE Launcher (both in the path Corsair > CORSAIR iCUE Software) to compability mode -> windows 8. This fixed it for me. Link to comment Share on other sites More sharing options...
PanDamien Posted December 1, 2020 Share Posted December 1, 2020 Exact same problem, just updated my ICUE from 3.34 to 3.35. Bass boost is now unusable, i was using the bass boost profile since i bought the headset few months ago and never had this issue until today. did everything i could and the only thing that worked is to set a custom profile with half the values of the actual bass boost profile. To give you a idea how unusable it is right now : im playing csgo and when there is a mollotov close to me i cant hear anything else because it's oversaturated with bass effect. Link to comment Share on other sites More sharing options...
Mannekino Posted December 5, 2020 Share Posted December 5, 2020 So I'm a still talking with customer support about this issue and they've suggested to go back a version of iCUE but they linked a way older version (3.13.94) and the instructions weren't fully up to date. Here's what I did: Exported my current iCUE profileFollowed their uninstall instructions (basically uninstalling iCUE, removing any left over folders and removed the Corsair registry keys.Installed version 3.34.161 Problem seems to have disappeared. Also I noticed they didn't actually changed the sliders for the Bass Boost profile in 3.35.152 so something else must have happened. I think they released a new version of iCUE yesterday 3.36.125, has anyone tried this? Link to comment Share on other sites More sharing options...
5mall5nail5 Posted December 6, 2020 Share Posted December 6, 2020 So I'm a still talking with customer support about this issue and they've suggested to go back a version of iCUE but they linked a way older version (3.13.94) and the instructions weren't fully up to date. Here's what I did: Exported my current iCUE profileFollowed their uninstall instructions (basically uninstalling iCUE, removing any left over folders and removed the Corsair registry keys.Installed version 3.34.161 Problem seems to have disappeared. Also I noticed they didn't actually changed the sliders for the Bass Boost profile in 3.35.152 so something else must have happened. I think they released a new version of iCUE yesterday 3.36.125, has anyone tried this? FWIW everything was fine with my Virtuoso SE audio, but I upgrade iCUE against my better judgement and now its muddy audio. I am going to revert back to 3.25.60 which worked well for me. Link to comment Share on other sites More sharing options...
Mannekino Posted December 8, 2020 Share Posted December 8, 2020 Well, the last response I got from Corsair Support is that they're aware of the issue now and a fix should be coming in the next release of iCUE. For the time being I'm using a custom EQ curve with decent bass but no problems. Link to comment Share on other sites More sharing options...
smt8544 Posted February 6, 2021 Share Posted February 6, 2021 Bumping this thread as I am still having the exact issue described here! Any updates or fixes on this issue? Am running the latest version of iCue. Link to comment Share on other sites More sharing options...
makkish Posted February 21, 2021 Share Posted February 21, 2021 I've got the same issue as well. Does not matter if I'm using a custom EQ. Link to comment Share on other sites More sharing options...
Lorenz0 Posted February 22, 2021 Share Posted February 22, 2021 bump... Corsair, pls fix it. I want to use the most recent iCUE drivers but have to use 3.34 because of the audio issues on the newer versions. Link to comment Share on other sites More sharing options...
Asch00 Posted April 28, 2021 Share Posted April 28, 2021 Does anybody have an old version from iCue? I have the same problem with the bass boost Link to comment Share on other sites More sharing options...
Asch00 Posted April 28, 2021 Share Posted April 28, 2021 Hi so I got the same issue, but it is very specific, when I put the Bass Boost preset on iCue and play a song called Redbone from Childish Gambino, my Virtuoso SE started to crack while playing the song and it's sounds very awful. Does anybody have an idea what's going on with this? Pd: I have this issue since like 2 or 3 updates ago Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now