Tapper55 Posted December 13, 2018 Share Posted December 13, 2018 I have created multiple lighting effects and actions (macros, key bindings and such) that I use across different profiles and saved them to the lighting and actions libraries. However, after restarting my computer, the libraries are empty. The profiles and their lighting effects and actions are still present. In order to repopulate the libraries I have to copy them over from one of the profiles. This is getting old and I was wondering if anybody else has had the same issue and if there are any solutions. Things I have tried: repairing iCue installation completely removing iCue and reinstalling fresh install of windows with fresh install of iCue forced firmware update (iCue always crashes before it finishes even on the fresh windows install) I am currently running Windows 10 pro 64 bit version 1809. I have iCue version 3.10.125. I have the K95 Platinum RGB with firmware version 3.21.7168. Link to comment Share on other sites More sharing options...
Whisky Lima Posted December 13, 2018 Share Posted December 13, 2018 Hey, I have just tried to recreate this issue and have found the same issue.. I will log this with the devs and let them know this is an issue. Thanks for bringing it up dude! Link to comment Share on other sites More sharing options...
Whisky Lima Posted December 13, 2018 Share Posted December 13, 2018 Just did a few quick tests with this, for me it was only happening on a system restart and to prevent it from deleting the lighting library layers, you can close iCue before you do a system restart. It's not ideal but it works as a work around for the time being until the problem is fixed. Link to comment Share on other sites More sharing options...
DevBiker Posted December 13, 2018 Share Posted December 13, 2018 Also, as a fail-safe, you can set up your libraries and then save then - they are stored in %APPDATA%\Corsair\CUE\Libraries. To restore, just copy the files back in. Just make sure that iCUE is shut down first. Link to comment Share on other sites More sharing options...
Tapper55 Posted December 13, 2018 Author Share Posted December 13, 2018 Hey, I have just tried to recreate this issue and have found the same issue.. I will log this with the devs and let them know this is an issue. Thanks for bringing it up dude! Thank you! Link to comment Share on other sites More sharing options...
Tapper55 Posted December 13, 2018 Author Share Posted December 13, 2018 Just did a few quick tests with this, for me it was only happening on a system restart and to prevent it from deleting the lighting library layers, you can close iCue before you do a system restart. It's not ideal but it works as a work around for the time being until the problem is fixed. Also, as a fail-safe, you can set up your libraries and then save then - they are stored in %APPDATA%\Corsair\CUE\Libraries. To restore, just copy the files back in. Just make sure that iCUE is shut down first. Thank you all for the quick reply. I'll give this a shot as soon as my keyboard comes back from RMA land. Link to comment Share on other sites More sharing options...
Tapper55 Posted December 21, 2018 Author Share Posted December 21, 2018 Just did a few quick tests with this, for me it was only happening on a system restart and to prevent it from deleting the lighting library layers, you can close iCue before you do a system restart. It's not ideal but it works as a work around for the time being until the problem is fixed. Got my keyboard back and the issue still exists. I was able to recreate this workaround and confirm that my libraries remain after a restart if I close iCue first. Link to comment Share on other sites More sharing options...
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