The Corsair User Forums  

Go Back   The Corsair User Forums > Corsair Product Discussion > iCUE Software

Notices

Reply
 
Thread Tools Search this Thread Rate Thread Display Modes
  #1  
Old 05-14-2019, 01:22 AM
Jay2ayy Jay2ayy is offline
Registered User
Jay2ayy's PC Specs
 
Join Date: Apr 2019
Posts: 4
POST ID # = 1004518
Jay2ayy Reputation: 10
Default I Need help with Icue and my water cooler

So basically I have the h100i pro, it used to work fine, I was able to control it with Icue. It's pretty much on and off after Icue updates sometimes it shows up and sometimes it does not. After the most recent update It will not show up in Icue at all. I have did all the trouble shooting and read the FAQ nothing worked or helped. I have been using this water cooler since November 2018 and I have had this problem the entire time.Sometimes things work for like a month then they go back to the same old story. I am not using any kind of hardware Monitor or anything like that. This problem has grown to be very exhausting . The cooler does not show in device manager or USBdeview, I get the message "Device Descriptor Request Failed". I have uninstalled and reinstalled Icue and residual files, numerous times. My guess is this is related to the" Corsair USBXp Driver" which does't show up for me. uninstalling and reinstalling Icue did not reactive the driver. I also cannot update, it doesn't look like the computer recognized the device at all. The fans spin, but i cannot control the device. I am not confident it is properly cooling my PC. If anyone has a solution please help, as of right now i cannot control my cooler at all. I'm probably going to call customer service tomorrow or when i get the chance.
Reply With Quote
  #2  
Old 05-14-2019, 04:58 PM
DevBiker's Avatar
DevBiker DevBiker is offline
CORSAIR Beta Team
DevBiker's PC Specs
 
Join Date: Feb 2017
Location: Republic of Texas
Posts: 7,824
POST ID # = 1004589
DevBiker Reputation: 88
Default

The cooler does have a default mode that will properly cool the PC, so not to worry there. It won't be ideal or optimized for your needs ... but it'll work. You can validate this by watching the CPU temperature.
The other issue is more ... problematic. You can try to use a standard micro USB cable run to your rear IO as a troubleshooting step. Also, make sure that Fast Boot is disabled in the BIOS, XHCI is enabled and that Windows Fast Startup is disabled (https://www.windowscentral.com/how-d...0-fast-startup). And make sure that your chipset driver is updated. You can also try to manually install the driver from the iCUE install folder - you'll see a folder called "Drivers" in there.
__________________
Please click "Edit System Specs" and fill out your system info.

This comment is provided "as-is", without warranty of any kind, express or implied, including, but not limited to, the sanity or mental fitness of the author. The author is not a Corsair employee, does not represent Corsair, and no comment should be construed as an official statement from Corsair.

Helpful Links and FAQs:
AIO FAQ | RGB FAQ |
HydroX FAQ | RGB Cables |
iCUE Tips & Tricks

Reply With Quote
Reply

Tags
aio, h100i pro, icue issues

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 01:50 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.