The Corsair User Forums  

Go Back   The Corsair User Forums > Corsair Product Discussion > Keyboards and Mice

Notices

Reply
 
Thread Tools Search this Thread Rating: Thread Rating: 47 votes, 5.00 average. Display Modes
  #1  
Old 09-25-2014, 02:14 PM
negativedan negativedan is offline
Registered User
negativedan's PC Specs
 
Join Date: Sep 2014
Posts: 28
POST ID # = 730262
negativedan Reputation: 10
Default K70 RGB Boot Up and Shut Down Lighting Issue

I have an issue with my K70 RGB (older original logo version if that matters) not lighting on boot up or not turning off under these two conditions.

Scenario 1: Software is left running on shut down, keyboard will turn off, will not light up on power on until software is started.

Scenario 2: Software is completely exited before shut down, keyboard will stay lit after computer is completely powered down.

I have created my profile and saved it to onboard memory. Ideally I would like to be able to set up my lighting effects and then never have to worry about starting the software again (even uninstall it) until I need it.

If anyone has any suggestions please let me know. I just received my board last night so I'm still figuring things out.

Other notes:
Specs listed in my account
Using USB 3.0
Latest software/firmware

Thanks in advance

EDIT:
Another thing to add, when I plugged the keyboard in for the first time with no software installed, with the default red and white theme, it worked as it should have

Last edited by negativedan; 09-26-2014 at 01:03 PM.
Reply With Quote


  #2  
Old 09-27-2014, 12:52 AM
ol1bit's Avatar
ol1bit ol1bit is offline
Registered User
ol1bit's PC Specs
 
Join Date: Sep 2014
Posts: 8
POST ID # = 730820
ol1bit Reputation: 10
Default

I fixed my issue by using usb2 ports. The usb3 ports would not start till the driver loaded.
Reply With Quote


  #3  
Old 09-27-2014, 10:30 AM
ProfeZZor X ProfeZZor X is offline
Registered User
ProfeZZor X's PC Specs
 
Join Date: Sep 2014
Posts: 16
POST ID # = 730886
ProfeZZor X Reputation: 10
Default

I have a similar issue with mine as well. Once I power down, the keyboard will stay on and revert back to the red mode with white arrow and WASD keys. I don't want any of the LED's to prematurely burn out from staying on, so I'm hoping there's a link to the latest firmware that'll help resolve this.

I've also experienced my lighting effects freeze up on me after about 5 hours. It roughly does it in those intervals, and the rainbow wave pattern that I'm using - the first and only wave pattern I've used so far, just freezes in whatever cycle the colors happen to be on. To get it going again, I usually have to reboot.

As for my setup, I have both connections running through USB 2.
Reply With Quote


  #4  
Old 09-27-2014, 03:29 PM
Corsair James's Avatar
Corsair James Corsair James is offline
iCUE Product Manager
 
Join Date: Oct 2013
Location: Fremont, CA
Posts: 4,459
POST ID # = 730960
Corsair James Reputation: 75
Default

Quote:
Originally Posted by ProfeZZor X View Post
I have a similar issue with mine as well. Once I power down, the keyboard will stay on and revert back to the red mode with white arrow and WASD keys. I don't want any of the LED's to prematurely burn out from staying on, so I'm hoping there's a link to the latest firmware that'll help resolve this.

I've also experienced my lighting effects freeze up on me after about 5 hours. It roughly does it in those intervals, and the rainbow wave pattern that I'm using - the first and only wave pattern I've used so far, just freezes in whatever cycle the colors happen to be on. To get it going again, I usually have to reboot.

As for my setup, I have both connections running through USB 2.
The LEDs won't burn out if they stay on but what you can do is when the system is asleep but the keyboard stays on, you can use the dimmer button to dim or turn off the LEDs.

We're looking more into the second issue you're reporting (if you have the logs by any chance when you get the issue, we'd love to see it).
Reply With Quote


  #5  
Old 09-28-2014, 03:47 PM
negativedan negativedan is offline
Registered User
negativedan's PC Specs
 
Join Date: Sep 2014
Posts: 28
POST ID # = 731147
negativedan Reputation: 10
Default

What about when the board stays on when the system is completely off? Not just in sleep mode.

I also tried switching to USB 2.0 with the same results.
Reply With Quote


  #6  
Old 09-29-2014, 06:45 PM
MalsBrownCoat MalsBrownCoat is offline
Registered User
 
Join Date: Sep 2014
Location: Phoenix, AZ
Posts: 12
POST ID # = 731461
MalsBrownCoat Reputation: 10
Default

Quote:
Originally Posted by ProfeZZor X View Post
I have a similar issue with mine as well. Once I power down, the keyboard will stay on and revert back to the red mode with white arrow and WASD keys.
Quote:
Originally Posted by negativedan View Post
What about when the board stays on when the system is completely off? Not just in sleep mode.
I have the same problem as listed in each statement above. At first, I suspected that my K70 RBG (Brown) was staying lit after my laptop was powered down because I was connecting it to a powered USB (3.0) hub.

To test that theory, I removed the keyboard from the hub and plugged it directly into a USB (3.0) port on the laptop. I shut down and restarted several times. Every time, the keyboard remains lit (until I manually push the led brightness button down to zero).

Why is the keyboard still drawing current while its host is powered down?
Reply With Quote


  #7  
Old 09-30-2014, 02:59 PM
terabyte's Avatar
terabyte terabyte is offline
CORSAIR Beta Team
terabyte's PC Specs
 
Join Date: Sep 2014
Location: Italy
Posts: 4,354
POST ID # = 731674
terabyte Reputation: 73
Default

There is a BIOS setting you need to disable so that the motherboard won't send any power to USB ports when it's powered off. Not sure of the name though.
Reply With Quote


  #8  
Old 09-30-2014, 03:25 PM
MalsBrownCoat MalsBrownCoat is offline
Registered User
 
Join Date: Sep 2014
Location: Phoenix, AZ
Posts: 12
POST ID # = 731680
MalsBrownCoat Reputation: 10
Default

It's a good hypothesis, but considering that my Razer keyboard never had this problem; and no motherboard configuration has changed, that's not likely to resolve the issue.

Thanks anyway though.
Reply With Quote


  #9  
Old 09-30-2014, 05:30 PM
negativedan negativedan is offline
Registered User
negativedan's PC Specs
 
Join Date: Sep 2014
Posts: 28
POST ID # = 731708
negativedan Reputation: 10
Default

OK so previously I had USB Battery charging disabled in BIOS which I thought would have done the trick but I have now found another setting, EUP, which I had to enable to disable USB power (just a little confusing there).

This sort of fixes the problem, my keyboard will now turn on and off with the computer but the effects (wave, color changing on key press) will not work until the software is started. Also, changing this BIOS setting is not ideal because it also affects power on and wake states by keyboard, lan, and other peripherals.

Previously I had a Deck Legend on this machine and its leds would turn off when I powered down so it must be a firmware issue with the Corsair as it doesn't seem to be saving the effects into memory properly on power on either.
Reply With Quote


  #10  
Old 10-04-2014, 02:14 PM
MalsBrownCoat MalsBrownCoat is offline
Registered User
 
Join Date: Sep 2014
Location: Phoenix, AZ
Posts: 12
POST ID # = 732840
MalsBrownCoat Reputation: 10
Default

Corsair Moderator - is there an update available to this issue? I've noticed that other people have started similar threads where their keyboards are still on, even after system shut down, so there has to be some validity to the claims.

Should we each file support tickets, or is this something that you've acknowledged and will be rolling out an updated fix for?
Reply With Quote


  #11  
Old 10-04-2014, 02:43 PM
terabyte's Avatar
terabyte terabyte is offline
CORSAIR Beta Team
terabyte's PC Specs
 
Join Date: Sep 2014
Location: Italy
Posts: 4,354
POST ID # = 732843
terabyte Reputation: 73
Default

To add some further info to my post above where I mentioned the BIOS setting, it seems that there is a second setting you need to disable: EuP, or something like that.

Quote:
If there is an entry under Power Menu in BIOS called EuP Ready, then enabling this item will cut power to USB ports. It comes disabled by Default. This is to charge USB devices, such as Mobile phones, while the computer is powered down.
Quote:
Press [Delete] key on POST screen and go to CMOS setting> Advanced> ACPI settings/WakeUp Event control, then enable EuP Control.

Save and exit the BIOS, then USB 3.0 will turn off stand-by power.
Reply With Quote


  #12  
Old 10-04-2014, 02:46 PM
arilon arilon is offline
Registered User
arilon's PC Specs
 
Join Date: Aug 2014
Posts: 70
POST ID # = 732844
arilon Reputation: 10
Default

It's really awesome that you check out these bios settings, but to be honest, it should work without these adjustments ;)

Hopefully they will fix it soon in a firmware update. There are also Problems with saving profiles on the keyboard...

well, we'll see
Reply With Quote


  #13  
Old 10-04-2014, 03:46 PM
MalsBrownCoat MalsBrownCoat is offline
Registered User
 
Join Date: Sep 2014
Location: Phoenix, AZ
Posts: 12
POST ID # = 732851
MalsBrownCoat Reputation: 10
Default

I agree completely with arilon.

The principal here is that the only thing that has changed in the system, is the different keyboard; which for me, was a Razer Black Widow to the K70.

The Razer powered down just fine without any BIOS changes. So the point is, why does the K70 fail to power down, when other peripherals power down just fine? And since nothing else has changed, configuration-wise, then logic would dictate that this is an issue with the new (Corsair) hardware; something that should be reasonably easy to remedy via firmware update.

And terabyte, the suggestion is appreciated, greatly. It was very thorough of you to not only post your original statement, but to follow up with further clarification as well. So please don't take this the wrong way, as it is not meant to be disrespectful in the slightest; but, for all intents and purposes of this thread, suggestions of BIOS changes are not really conducive to the matter. What we are looking for, as consumers, is a way to experience the behavior that we are expecting, in just the same manner from what seems to be all other peripherals before moving to this product.

Perhaps Razer (and other manufacturers) have simply already turned off the power draw from their peripherals via the devices' firmware; something that Corsair may have overlooked and can issue a hotfix/firmware update for. I think in general, this is what we're looking for confirmation about. And other posters, if I'm wrong on that, feel free to call me out.
Reply With Quote


1 members found this post helpful.
  #14  
Old 10-04-2014, 04:43 PM
terabyte's Avatar
terabyte terabyte is offline
CORSAIR Beta Team
terabyte's PC Specs
 
Join Date: Sep 2014
Location: Italy
Posts: 4,354
POST ID # = 732866
terabyte Reputation: 73
Default

Quote:
Originally Posted by MalsBrownCoat View Post
I agree completely with arilon.

The principal here is that the only thing that has changed in the system, is the different keyboard; which for me, was a Razer Black Widow to the K70.

The Razer powered down just fine without any BIOS changes. So the point is, why does the K70 fail to power down, when other peripherals power down just fine? And since nothing else has changed, configuration-wise, then logic would dictate that this is an issue with the new (Corsair) hardware; something that should be reasonably easy to remedy via firmware update.

And terabyte, the suggestion is appreciated, greatly. It was very thorough of you to not only post your original statement, but to follow up with further clarification as well. So please don't take this the wrong way, as it is not meant to be disrespectful in the slightest; but, for all intents and purposes of this thread, suggestions of BIOS changes are not really conducive to the matter. What we are looking for, as consumers, is a way to experience the behavior that we are expecting, in just the same manner from what seems to be all other peripherals before moving to this product.

Perhaps Razer (and other manufacturers) have simply already turned off the power draw from their peripherals via the devices' firmware; something that Corsair may have overlooked and can issue a hotfix/firmware update for. I think in general, this is what we're looking for confirmation about. And other posters, if I'm wrong on that, feel free to call me out.
No worries. But I want to clarify further that from what I understand Corsair made the keyboard do this on purpose so it's not an issue from their point on view. That's what I think after reading some of their replies at least, it's just my opinion in the end. But if you consider that that rainbow pattern was specifically added for when the keyboard is in standby and you can't reproduce it until they add LUA scripting. You can certainly see why I think it was done on purpose.


But considering how many peoples are reporting this "issue" they might rethink it and update/change the firmware.
Reply With Quote


  #15  
Old 10-05-2014, 07:06 PM
caymandive caymandive is offline
Registered User
 
Join Date: Oct 2014
Posts: 23
POST ID # = 733160
caymandive Reputation: 10
Default

I'm having issues with my K70 RGB as well and I can't wait till they fix it! The only way I don't have issues is if I never let my computer go to sleep. If I do, the keyboard will not be responsive unless I either shutdown and reboot or I get under my desk to unplug the keyboard. So frustrating that all my other much cheaper keyboards work just fine and this one can't function at least as good as a regular keyboard. :( Seriously considering sending it back.

I have the latest drivers installed as well. K70RGB_app112.bin
Reply With Quote


Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 07:09 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.