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  #121  
Old 06-20-2011, 08:47 PM
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Yes please call our customer service they will take care of you.
I will send them a message to conatct you is about all I can do.
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  #122  
Old 06-20-2011, 11:35 PM
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Yes please call our customer service they will take care of you.
I will send them a message to contact you is about all I can do.
The 'Non-Standard RMA' was addressed to you, Ram Guy, which modules were to have XMP Profile-2 correctly reprogramed, checked and returned to me, as per phone conversation.

Just trying to avoid a similar situation where ritaylor was issued a double shipment.

Thanks!

Last edited by SkyRyder; 06-20-2011 at 11:46 PM.
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  #123  
Old 06-21-2011, 11:31 AM
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They shipped put on the 17th but they did not get to me before they were sent. tracking# 1ZA3969X0348100952.
That is you right Dave P.?
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  #124  
Old 06-21-2011, 12:25 PM
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Originally Posted by RAM GUY View Post
They shipped put on the 17th but they did not get to me before they were sent. tracking# 1ZA3969X0348100952.
That is you right Dave P.?
Yes that's me.

As of today: UPS Label Created On: 06/21/2011

Within the included note I stipulated, in bold RED lettering, that this was a 'Non-Standard RMA' with 'Attention to you' stating that the module's XMP Profile-2 needed to be reprogrammed, checked and then returned to me. The prepaid label was also addressed to you and within the online submission form notes I duplicated the same statement.

Well, if they didn't reach you after all of that...I guess, there’s no telling what will arrive. I have a nasty feeling in the pit of my stomach.
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  #125  
Old 06-21-2011, 05:42 PM
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I am sorry but it is out of the standard RMA process and it happens sometimes. However there is a better than average chance the modules being sent to you will be correct. Just let me know and I will help get it resolved if there is a problem.
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  #126  
Old 06-23-2011, 02:53 PM
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I am sorry but it is out of the standard RMA process and it happens sometimes. However there is a better than average chance the modules being sent to you will be correct. Just let me know and I will help get it resolved if there is a problem.
Received the 3rd set of RMA Vengeance modules and they have exactly the same, incorrectly programmed XMP Profile-2 as the 1st and 2nd set that was RMA'd!

I'm not even going to bother with requesting another online RMA. How about setting up a ANOTHER prepaid RMA label with fast-track shipment that is checked out by you prior to shipment, how do I go about that without it getting all muddled up also?

THANKS!

Last edited by SkyRyder; 06-23-2011 at 03:27 PM.
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  #127  
Old 06-27-2011, 01:47 PM
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What was your last RMA number and I will see what we can do?
But the second XMP Profile will not hurt the modules just do not enable Profile 2.
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  #128  
Old 06-27-2011, 06:57 PM
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Originally Posted by RAM GUY View Post
What was your last RMA number and I will see what we can do?
But the second XMP Profile will not hurt the modules just do not enable Profile 2.
I'd like to have them replaced with a set that has correctly programed XMP profiles, please.

If you can, please send me a set that has been checked out by you, upon receipt I will return the faulty set. Perhaps you can include a prepaid return label within the package, if that's possible.
---

Case #2053004
RMA - 1230187


Thanks
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  #129  
Old 06-28-2011, 01:10 PM
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I have sent a message to customer service they should contact you shortly!
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  #130  
Old 07-08-2011, 02:29 PM
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I have sent a message to customer service they should contact you shortly!
Not a Peep!
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  #131  
Old 07-08-2011, 02:54 PM
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Your modules were shipped to you more then a week ago and I personally tested and had them packaged before they were shipped. I would suggest you contact our customer service and give them the rma # and ask for the tracking, I will send them another message but sorry that is about all I can do.
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  #132  
Old 07-08-2011, 08:06 PM
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Hang in there SkyRyder. Corsair will get it right....eventually. Just remember, no other company will work with you like this. Good luck.
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  #133  
Old 07-11-2011, 02:40 PM
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Customer service told me Friday they would email you the tracking information. So you should have got an email at least if not the modules by now.
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  #134  
Old 07-12-2011, 12:14 AM
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Quote:
Originally Posted by RAM GUY View Post
Customer service told me Friday they would email you the tracking information. So you should have got an email at least if not the modules by now.
Received correctly programmed CMZ24GX3M6A1600C9 modules today, Monday, along with included prepaid UPS label, addressed to you, for returning last set with same problem. I will get those in the mail to you tomorrow, Tuesday. Please let me know as soon as you get them.

The reprogrammed modules are working as they should....finally!

Thanks so much!
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  #135  
Old 07-12-2011, 01:25 AM
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Originally Posted by SkyRyder View Post
Received correctly programmed CMZ24GX3M6A1600C9 modules today, Monday, along with included prepaid UPS label, addressed to you, for returning last set with same problem. I will get those in the mail to you tomorrow, Tuesday. Please let me know as soon as you get them.

The reprogrammed modules are working as they should....finally!

Thanks so much!
Hurray!!!!
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