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  #1  
Old 06-27-2012, 03:00 AM
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Default Subbed RMA Request, but no prompts

Sunday 06/24 submitted RMA claim on H100 with non-responsive controller. cannot see progress on Corsair website (no password). is there an alternate route to check progress? i have the case number..

airdeano
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  #2  
Old 06-27-2012, 06:24 AM
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Post your case # so RAM GUY can check on it.
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  #3  
Old 06-27-2012, 10:18 AM
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RMA Case # 4779950

thanks for the followup..

airdeano
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  #4  
Old 06-27-2012, 12:38 PM
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Didn't you set up a password when you created the account?

The system is often really slow to update so there may not be any noticable movement in your case yet. It's only been 3 days, so i wouldn't expect anything just yet.
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  #5  
Old 06-27-2012, 12:39 PM
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That's why there's a reset password link :) Check your email.
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  #6  
Old 06-27-2012, 01:27 PM
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We've sent you a reply on your case.
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  #7  
Old 06-27-2012, 03:41 PM
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yes, recieved the vital information to continue the RMA process.
thank you and will advise.

airdeano
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  #8  
Old 06-28-2012, 11:36 AM
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No problem at all
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  #9  
Old 07-06-2012, 09:18 PM
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Default Update 07/06/12

today i sent the merchandise via UPS (with tracking number). estimated date of arrival is 07/13/12.
do you know what kind of turn around time there is on a H100 system?

airdeano
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  #10  
Old 07-09-2012, 02:22 PM
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Usually, 7-10 business days, depending where you are located but to find out a more accurate turn around time, simply contact our customer service and they will be able to give you an update upon request. Also, if you can provide them your tracking #, they should be able to speed up the process on your replacement.
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  #11  
Old 07-11-2012, 04:03 AM
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i did (1Z1X09W60326302573) in the contact through the RMA status form. but got a
"Thanks will update you on the process" email. was kinda wanting to complete the build
review and mods before making alternative choices. but, we will do it this way and find out
what happens.. thanks for the interest RAM GUY

airdeano
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  #12  
Old 07-11-2012, 07:50 AM
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You will get on 13th July 2012,evening
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  #13  
Old 07-12-2012, 11:43 AM
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umm, corsair will receive it on July 13 friday.. i have not received any details on the return product, yet.

airdeano

Last edited by Wired; 07-13-2012 at 01:23 AM. Reason: July, not June - fixed
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  #14  
Old 07-13-2012, 07:42 PM
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Airdeano, just got an update from CS. Your replacement will ship out on Monday.
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  #15  
Old 07-15-2012, 12:05 AM
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lookie there, super-duper!
i do appreciate the special service you and the forum provide.
super excellenti!

airdeano
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