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  #1  
Old 12-15-2011, 03:49 AM
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Sad Fan controller RMA

Last night I issued an RMA for a blown fan controller on my 600T case. Haven't received a response yet, but I understand that this may take long.

A " paf " sound was heard and the 3rd chip of the controller has a little crater now
Fan cables 3 and 4 are dead and the speed control is giving always 100% to the other 2 cables, so I guess the potentiometer is burned out too.

Since I'm from Greece, should I hope for an RMA or should I try to contact the local retailer (crossing fingers...hope not...hope not...hope not)?

Is there an option to buy a new fan controller to speed things up?
It seems like a simple and cheap component and as far as I see the whole RMA procedure takes up time and I don't want to keep my two weeks old case with it's plastics removed for long.
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Old 12-15-2011, 12:59 PM
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What was your case number?
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Old 12-15-2011, 01:50 PM
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Where do I get that?
Does it come in a email reply? Cause I haven't received any!
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Old 12-15-2011, 03:34 PM
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I just got an email to start the RMA procedure. Thank you for your fast response.
My RMA number is 2477056 but I have a little trouble filling the form. You are asking for a Lot Code and Serial number.
The only codes I see are on a sticker on the carton box, two barcodes. A little one and a bigger one. Are these the numbers you want?

PS. Couldn't find any other code or serial so I posted those. If you want I took a picture of the sticker. I can send it to you.

Last edited by Alex_Under; 12-15-2011 at 03:38 PM.
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Old 12-16-2011, 03:58 PM
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The Lot number will be a seven digit number starting with the year it was made in most cases it will be a 10 or 11 and the SN# will be the second group of numbers, if you do not see the SN# just put unknown
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Old 12-16-2011, 04:10 PM
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Yes, but where should I search for them?
Is it this one?



Anyway, this morning I mailed the broken controller as I was instructed on the mail.
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Old 12-16-2011, 05:39 PM
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The Lot Number on your case 11359705 and the SN# is the numbers at the bottom of the label are the SN# 4359101129
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Old 12-16-2011, 05:53 PM
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I thought you said the LOT number is a seven digit, not eight.
Anyways, I almost got it right. I gave the number above as LOT and the barcode below as Serial. but with the addition of the numbers 8 and 7, in the begining and in the end, as seen on the barcode.
P.S. You should give such vital information printed on the included leaflets and not just on a tiny sticker on the carton box
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Old 12-16-2011, 06:23 PM
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Sorry they can be 7 or 8 or even 10 digits on some products they will change from year to year as needed.
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Old 01-10-2012, 09:22 AM
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I just want to thank everybody on Corsair Support for the quick responses and the happy ending of my RMA procedure.

You made another loyal fan.
I'm spreading the word around here (friends,Greek forums etc) on how professionally you managed the whole situation and how you spared no expenses in order to satisfy my request.

Again, THANK YOU
Alexander
Greece
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