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  #1  
Old 07-11-2019, 06:28 PM
Barnack Barnack is offline
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Default Volume weel goes on infinite loop blocking the keyboard

Greetings,
sometimes when i use the volume wheel (happens in both directions), the computer will keep receiving the volume up/down input as an infinite cycle; animations won't work, any other form of input won't work. Restarting icue won't solve anything, the keyboard will just be stuck there until i physically detach and reattach the cable.
Keyboard's firmware is already the lastest version (v 3.21.7168).
Any way to solve?
The keyboard was purchased last year right before Christmas.
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  #2  
Old 07-11-2019, 07:20 PM
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Corsair Nick Corsair Nick is offline
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Have you tried connecting the keyboard to a different PC/Laptop to see if they experience the same issue? Also, if iCUE is not running at all, does it occur as well?
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Old 07-11-2019, 07:27 PM
Barnack Barnack is offline
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Quote:
Originally Posted by Corsair Nick View Post
Have you tried connecting the keyboard to a different PC/Laptop to see if they experience the same issue? Also, if iCUE is not running at all, does it occur as well?
I'll try running the pc without iCue on for a while, the problem is a time it happened two consecutive days, now it didn't happen for 1 month until today...
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  #4  
Old 07-12-2019, 02:34 PM
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Sounds like the volume wheel itself is faulty. If you haven't already, please contact our support team so they can help you with the RMA process.
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