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  #1  
Old 10-25-2018, 06:58 PM
Mr3dfx Mr3dfx is offline
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Angry RMA Delayed Due to Corsair Website Problems

I have an open ticket that's currently been open for 45 days with no sign of resolution... THE RMA IS EVEN APPROVED!!! It's the 3rd party site that collects CC info to process the Express RMA that has issues (See included screenshots).

Whomever is looking at my ticket keeps telling me to clear cache, do this, do that...and 'see if it fixes it'...

Thanks, I don't need level 1 support...

Can I just purchase a better keyboard from your site and return this one!?

In reality at this point my keyboard should be upgraded for free and sent at no cost. I'll gladly return this defective one!!! Just get me a keyboard that works!! I need it for work, so a non-Express RMA is not really an option, I don't have an extra keyboard lying around...

Is there ANYONE @ Corsair that can actually HELP!?

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Last edited by Mr3dfx; 10-25-2018 at 07:01 PM.
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  #2  
Old 10-25-2018, 08:12 PM
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Technobeard Technobeard is offline
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Hi, we've updated the ticket. Please close your browser, open it back up, and try again.
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Old 10-25-2018, 08:25 PM
Mr3dfx Mr3dfx is offline
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Thank you! I was finally able to enter my information and go through the process. I have a confirmation number!

<crossesFingers>
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Old 10-25-2018, 08:30 PM
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You're welcome.
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  #5  
Old 10-31-2018, 06:35 PM
Mr3dfx Mr3dfx is offline
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I finally got the 'new' (refurbished) keyboard...but it's exhibiting the same issue as the other keyboard. Which leads me to believe this was a software problem, not hardware. Also, I did not get a shipping label to return the old one...how do I send it back?
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  #6  
Old 11-02-2018, 05:02 PM
Mr3dfx Mr3dfx is offline
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HELLO!??!? Your support site is not even responding, I have issues with this new keyboard too!! ANYONE!@!!!!!
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