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  #1  
Old 02-10-2014, 06:17 PM
ThatManShade ThatManShade is offline
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Default Support Ticket

Let me start by saying that I love Corsair products and have many. I am however frustrated by a ticket system that says my ticket (6399197) will be responded to within 1 business day. It is now 3 business days later and nothing.

I finally found a phone number for tech support that routed me to voice mail (after holding for 10-15 minutes).

Issue is Windows crashed during a firmware update (via SSD Toolbox) and the drive is no longer recognized by the BIOS.
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Old 02-11-2014, 01:24 PM
ThatManShade ThatManShade is offline
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Dear Valued Customer,
Your RMA has been approved


Yay me. Sorry if I am impatient but the ticket system says 1 business day and when you lose your OS drive, it matters.

Last edited by ThatManShade; 02-11-2014 at 01:24 PM. Reason: spelling
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  #3  
Old 02-12-2014, 02:43 PM
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RAM GUY RAM GUY is offline
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I'm very sorry for the delay. I check the ticket it seems all is going good and we are replacing the unit.
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Old 02-19-2014, 11:46 AM
ThatManShade ThatManShade is offline
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Thanks for the response Ram_Guy, I appreciate it.
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