GunslingerOCS Posted March 15, 2007 Share Posted March 15, 2007 Can I get an update on #R238189 please? Also what is your average turnaround time for replacement RAM? I'm already going through withdrawals, and it's been less than a week... Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted March 16, 2007 Corsair Employee Share Posted March 16, 2007 I am sorry we have not received your RMA as of yet, do you have tracking information from the shipper you used? If yes please call our customer service at 888-222-4346 or 510-657-8747 Ext "0" or by email at rma@corsairmemory.com Link to comment Share on other sites More sharing options...
GunslingerOCS Posted March 16, 2007 Author Share Posted March 16, 2007 Tracking shows it was delivered on 3/13 around 10:00AM. Sent the tracking info to the email link you posted. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted March 16, 2007 Corsair Employee Share Posted March 16, 2007 Please call our customer service at the number I gave you and they can help you get that sorted out! Link to comment Share on other sites More sharing options...
GunslingerOCS Posted March 24, 2007 Author Share Posted March 24, 2007 Ok, called them they said it would ship on Friday (yesterday) or Monday. Can I get a tracking number? :idea: I ordered 2 more GB from Newegg, hope Vista will like 4GB of PC8888.:bigeyes: Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted March 26, 2007 Corsair Employee Share Posted March 26, 2007 Please send an email to rma@corsairmemory.com and ask them for the tracking number. And No I am sorry I have not seen any MB able to run over 800 MHz with 4 modules. Link to comment Share on other sites More sharing options...
GunslingerOCS Posted March 29, 2007 Author Share Posted March 29, 2007 I've been without my replacement RAM for 16 days and counting....... Trigger finger is getting itchy. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted March 30, 2007 Corsair Employee Share Posted March 30, 2007 Please call our customer service at 888-222-4346 or 510-657-8747 Ext "0". Link to comment Share on other sites More sharing options...
GunslingerOCS Posted March 31, 2007 Author Share Posted March 31, 2007 Called them today, rep said it would ship today, and they would email me tracking numbers. That was 8 hours ago, still no email.... Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted April 2, 2007 Corsair Employee Share Posted April 2, 2007 -I am sorry maybe they got your email wrong, I would send an email to rma@corsairmemory.com and ask them. or call them at 510-657-8747 or Ext "0" Link to comment Share on other sites More sharing options...
GunslingerOCS Posted April 2, 2007 Author Share Posted April 2, 2007 Okay, email sent. Hopefully we can get this resolved soon. Thanks for your help RAM Guy. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted April 2, 2007 Corsair Employee Share Posted April 2, 2007 I apologize for the delays and thank you for your patience. Link to comment Share on other sites More sharing options...
GunslingerOCS Posted April 4, 2007 Author Share Posted April 4, 2007 Update: I called customer service again on April 3rd. They again said I was on the backlog, and that they had no replacements in stock. I was then placed on hold, then the rep came back and said they would ship out my replacements that day (the 3rd) and email me the tracking number when it was available. I asked the rep to verify my email address, and it was correct, so I am now waiting on the email, again. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted April 4, 2007 Corsair Employee Share Posted April 4, 2007 I have contacted the RMA Department. They will update you the status via the email address you submitted. We are currently making some changes with our database. Thanks for your patience. Link to comment Share on other sites More sharing options...
GunslingerOCS Posted April 10, 2007 Author Share Posted April 10, 2007 After being jerked around with this whole process, at this point I would be happy just to get my money back. They (not you RAM Guy) say we'll email you, we'll call you, and you never hear from them. They keep saying I'm on the backlog, but Newegg has been in and out of inventory, and back in stock, 3 times since Corsair has recieved my DIMM's. I've had about enough of this customer disservice. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted April 10, 2007 Corsair Employee Share Posted April 10, 2007 I have sent an email to the RMA supervisor and asked them to contact you ASAP! Link to comment Share on other sites More sharing options...
GunslingerOCS Posted April 10, 2007 Author Share Posted April 10, 2007 I spoke with him today on the phone, of course "the system was down", and he said he would definately call me back today with an update. Sorry, but I have zero faith in your RMA supervisors at this point. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted April 10, 2007 Corsair Employee Share Posted April 10, 2007 I do understand, but you can all them back if needed at 888-222-4346 and ask for him if you don't hear back! Link to comment Share on other sites More sharing options...
GunslingerOCS Posted April 11, 2007 Author Share Posted April 11, 2007 If he is a customer service rep, it is his job to deal with customers. Myself, being a customer, who has spent over $1300 on your product, and am being brushed off by this supervisor. I've now been told that I will be emailed 3 times. I've been told twice, that my replacement parts "will ship out today", I've been told by said supervisor, that he would call me back 3 times, and inform me of why I am having to wait almost a month for my replacement product. I have caller ID, and not one time has Corsair called me. Every time I call I'm told that the RMA system is down, this is now extending into week 2. If this is the case, your IT department sounds as bad as the customer service group. I've read your recent posts, where you are not allowed to update anymore on RMA's. You seem to be the only rational person there, and now they've cut you out of the loop. I feel with the emails I've sent, the telephone calls I've made, the overnight shipping I paid to get the faulty product back to Corsair in a timely manner, that I would get a little better service. I am told that my replacement RAM is on the "backlog", and that there is no inventory to draw my replacement parts from. I ask then how has Newegg gone from "out of stock" to "in stock" not once, but twice, while I sit here waiting on "inventory" so I can reap the benefits of dropping $700 on your product. What does a customer have to do to get a straight answer from the people responsible for dealing with warranty issues? Link to comment Share on other sites More sharing options...
whoaboy Posted April 11, 2007 Share Posted April 11, 2007 I'm getting the same "canned" responses from Corsair as well. "Our system was down." "Our system shows we haven't received the defective products yet" "We'll ship it out tomorrow" I'm going through the same horrible process as well. It's ridiculous. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted April 11, 2007 Corsair Employee Share Posted April 11, 2007 I do understand and I assure you that is not the case they are working on these cases and are doing their best to help you. I will ask the RMA supervisor to contact you ASAP. Link to comment Share on other sites More sharing options...
GunslingerOCS Posted April 11, 2007 Author Share Posted April 11, 2007 If I can't get my money back, and these 8888's are so hard to make, I would be willing to accept 4GB of this memory in exchange: http://www.corsair.com/corsair/products/specs/TWIN2X2048-9136C5D.pdf Don't know how flexible your return service is, I'm just floating an idea to finally put an end to this nightmare. I've been waiting for almost a month, let me know what you think. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted April 12, 2007 Corsair Employee Share Posted April 12, 2007 First thing you would need to discus the return options with our customer service 888-222-4346 Ext "0" and they can help you with that. Second there is no MB on the market that will run 4 XM2S-8888C4 modules let alone 4 XM2S-9136C5 modules at the tested settings with 4 modules installed. With either set when four modules are installed you would likely have to run the memory frequency at DDR667 or DD800 depending on the platform and MB you have. Link to comment Share on other sites More sharing options...
GunslingerOCS Posted April 12, 2007 Author Share Posted April 12, 2007 I chose that model, because it would be close to break even on money. PC8888 $699 RMA shipping $100 Pain and suffering, putting up with this fiasco $200 Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted April 12, 2007 Corsair Employee Share Posted April 12, 2007 I understand, and to some extent I agree with you, but I am not the person that would make that decision. Please talk to our customer service 888-222-4346 or 510-657-8747 Ext "0". Link to comment Share on other sites More sharing options...
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