The Corsair User Forums  

Go Back   The Corsair User Forums > Corsair Product Discussion > Corsair Link

Notices

Reply
 
Thread Tools Search this Thread Rate Thread Display Modes
  #1  
Old 05-14-2015, 03:01 PM
TuffGnarl TuffGnarl is offline
Registered User
 
Join Date: May 2015
Location: Edinburgh, Scotland
Posts: 10
POST ID # = 779187
TuffGnarl Reputation: 12
Default Corsair H80i fans not showing up in Corsair Link.

Hey there,

This is my first post here.

Today I've installed the H80i to replace the substandard liquid cooler I already had. The hardware part was fine and after some initial fiddlyness I've managed to get the H80i pump to show up in Corsair Link.

However, I can't see the fans. There is fans listed, but they're under the names tmpin0, tmpin1 and tmpin2. As I understand it that's motherboard, CPU and something else respectively.

Is this what I'm supposed to be seeing?

Also, do I have to change the fan modes? I bought the H80i because my factory clocked I7 3820 was hitting 72-75C whilst playing GTA V.

Thank you for any responses.
Reply With Quote


  #2  
Old 05-14-2015, 07:32 PM
TuffGnarl TuffGnarl is offline
Registered User
 
Join Date: May 2015
Location: Edinburgh, Scotland
Posts: 10
POST ID # = 779223
TuffGnarl Reputation: 12
Default

This is ridiculous. I updated the Link software to the latest version. All of the drivers etc are installed. But now I can't see the fans or the pump.

I spent £80 on this cooler and I don't appear to be able to control it. The fans are at a constant high speed, albeit keeping the CPU at a decent temperature.

Is there another way to control fan speed, software wise?
Reply With Quote


  #3  
Old 05-14-2015, 10:21 PM
wytnyt's Avatar
wytnyt wytnyt is offline
`~~`
wytnyt's PC Specs
 
Join Date: Jun 2012
Location: Roanoke, Virginia
Posts: 8,107
POST ID # = 779243
wytnyt wytnyt Reputation: 159
Send a message via ICQ to wytnyt Send a message via AIM to wytnyt Send a message via Yahoo to wytnyt Send a message via Skype™ to wytnyt
Default

Pertinent info is needed in order to assist and address your issue such as computer specs,Os and link version your using.,,it may be helpful to know what steps you have taken so far to diagnose things.
what steps were taken to update,,,ect,, explain please
__________________
My 4930k Air 540 Custom Loop Build Pics
http://s39.photobucket.com/user/wytn...?sort=3&page=1

Last edited by wytnyt; 05-14-2015 at 10:23 PM.
Reply With Quote


  #4  
Old 05-15-2015, 04:33 AM
red-ray red-ray is offline
Banned
red-ray's PC Specs
 
Join Date: May 2014
Location: England (GMT+1)
Posts: 7,148
POST ID # = 779260
red-ray Reputation: 81
Arrow More information needed

Quote:
Originally Posted by TuffGnarl View Post
Is there another way to control fan speed, software wise?
With CL it either works or it doesn't and when it doesn't there is no way to tell what the issue is. There are many posts about trying different things. I felt this was not ideal, so I extended my SIV utility to provide such information. If you post the screen shots mentioned in http://forum.corsair.com/forums/showthread.php?t=140665 then this should help isolate the CL issue.

I found CL would also not detect some of my CL hardware so I also extended SIV to report and control my CL hardware.

You also should setup you PC specs even though the SIV screen shots will tell us most of this.
Reply With Quote


  #5  
Old 05-15-2015, 11:39 AM
TuffGnarl TuffGnarl is offline
Registered User
 
Join Date: May 2015
Location: Edinburgh, Scotland
Posts: 10
POST ID # = 779323
TuffGnarl Reputation: 12
Default

Ok.

I have an Alienware Aurora R4 with an I7 3820, MSI GTX 970 AND 16GB of Corsair Vengeance Pro RAM. I'm running Windows 7 Home Premium 64bit.

After installing the cooler yesterday I downloaded the latest version of CL. That didn't show either the pump or the fans. Following some information from a friend I switched back to 2.5 or 2.6 and managed to see the pump but not the fans. The drivers are correctly installed as is the Corsair USB dongle.

In terms of the hardware install I'm using the two Corsair fans in a push pull around the radiator at the back of my machine, I opted to use them as an exhaust as the intake fan in the Aurora is very difficult to get at. I have the two fans connected to the pump hub as instructed with the provided splitter cable. The power is connected again as instructed and the CPU fan controller cable is connected to the "CPU Fan" head. The Link USB connection is connected to an internal USB head as well.

I'll give SIV utility a shot.
Reply With Quote


  #6  
Old 05-15-2015, 11:55 AM
TuffGnarl TuffGnarl is offline
Registered User
 
Join Date: May 2015
Location: Edinburgh, Scotland
Posts: 10
POST ID # = 779326
TuffGnarl Reputation: 12
Default

I'm not entirely sure what it is I'm supposed to be doing with SIV although I should say that according to the USB Bus section the "Corsair Integrated USB Bridge" is connected. Under device information however it says "I/O Error 31 A device attached to the system is not functioning".
Reply With Quote


  #7  
Old 05-15-2015, 12:19 PM
red-ray red-ray is offline
Banned
red-ray's PC Specs
 
Join Date: May 2014
Location: England (GMT+1)
Posts: 7,148
POST ID # = 779328
red-ray Reputation: 81
Default

Ah, I/O Error 31. I suspect you may need to set EnhancedPowerManagementEnabled to zero and Restart the device. Exit CL and then from the [USB Bus] panel press [Link Devices], uncheck EnhancedPowerManagementEnabled and press [Restart]. If you now return to [USB Bus] has the I/O Error 31 gone? If not while the system is powered on unplug the H80i from the SATA power connector, after 10 seconds reconnect it and check [USB Bus] again.

If you exit SIV and restart it does it report the H80i? If you exit SIV and run CL does it find it?

This is my best shot given what you said, but I really need to see the screen shots as specified on my website.

You should put you PC Specs in your profile, not post them.

Last edited by red-ray; 05-15-2015 at 12:31 PM.
Reply With Quote


  #8  
Old 05-15-2015, 12:29 PM
TuffGnarl TuffGnarl is offline
Registered User
 
Join Date: May 2015
Location: Edinburgh, Scotland
Posts: 10
POST ID # = 779331
TuffGnarl Reputation: 12
Default

I saw you help another user who had the EnhancedPowerManagementEnabled issue, But weirdly I don't have the device parameter tickboxes in the first place. I'll attach a screen.



Reply With Quote


  #9  
Old 05-15-2015, 12:49 PM
TuffGnarl TuffGnarl is offline
Registered User
 
Join Date: May 2015
Location: Edinburgh, Scotland
Posts: 10
POST ID # = 779335
TuffGnarl Reputation: 12
Default

[IMG][/IMG]

Here's the link status.
Reply With Quote


  #10  
Old 05-15-2015, 01:06 PM
TuffGnarl TuffGnarl is offline
Registered User
 
Join Date: May 2015
Location: Edinburgh, Scotland
Posts: 10
POST ID # = 779339
TuffGnarl Reputation: 12
Default

I restarted the device and SIV, this time the Link Status has changed, although Link Devices appears to be the same as in the first screenshot I posted of it.

Reply With Quote


  #11  
Old 05-15-2015, 01:47 PM
red-ray red-ray is offline
Banned
red-ray's PC Specs
 
Join Date: May 2014
Location: England (GMT+1)
Posts: 7,148
POST ID # = 779347
red-ray Reputation: 81
Default

Ah, I have just noticed you said Windows 7. As I said twice before You should put you PC Specs in your profile. When you don't do this it is a PITA and easy to miss things.

My Corsair Integrated USB Bridge is also connected via a Intel® X79 Chipset USB EHCI Host Controller on a W7 system. Given this and the I/O error 31 I think there may be an issue with your H80i hardware. How long have you had the H80i and has it ever worked? I feel you should contact Corsair support with a view to an RMA.

Looking at the screen that shows the H80i I can tell it worked for a while and the started getting transfer errors @ 18:03:30. I wonder if the USB cable is loose so unplug/re-plug both ends and see if that improves things.

Having screen shots really does help
Reply With Quote


  #12  
Old 05-15-2015, 02:14 PM
TuffGnarl TuffGnarl is offline
Registered User
 
Join Date: May 2015
Location: Edinburgh, Scotland
Posts: 10
POST ID # = 779352
TuffGnarl Reputation: 12
Default

Quote:
Originally Posted by red-ray View Post
Ah, I have just noticed you said Windows 7. As I said twice before You should put you PC Specs in your profile. When you don't do this it is a PITA and easy to miss things.

My Corsair Integrated USB Bridge is also connected via a Intel® X79 Chipset USB EHCI Host Controller on a W7 system. Given this and the I/O error 31 I think there may be an issue with your H80i hardware. How long have you had the H80i and has it ever worked? I feel you should contact Corsair support with a view to an RMA.

Looking at the screen that shows the H80i I can tell it worked for a while and the started getting transfer errors @ 18:03:30. I wonder if the USB cable is loose so unplug/re-plug both ends and see if that improves things.

Having screen shots really does help
I did put my specs into my profile. I can see them, but for whatever reason they haven't appeared as a dropdown on my posts.

I got the hardware yesterday. Different elements of it have worked with those different versions of CL and it is cooling. If I allow the Alienware thermal software to control the CPU fans it does speed up and slowdown in response to temperature changes.

I removed both ends of the USB shortly before your reply, although I was unable to disconnect the SATA whilst the machine was on because of it's location. It's still appearing in the Link Status.
Reply With Quote


  #13  
Old 05-15-2015, 02:35 PM
TuffGnarl TuffGnarl is offline
Registered User
 
Join Date: May 2015
Location: Edinburgh, Scotland
Posts: 10
POST ID # = 779356
TuffGnarl Reputation: 12
Default

Oddly enough the fans and pump have shown up in CL and the tickboxes have appeared in Link Devices. I/0 error is still present however.










Last edited by TuffGnarl; 05-15-2015 at 02:43 PM.
Reply With Quote


  #14  
Old 05-15-2015, 04:07 PM
red-ray red-ray is offline
Banned
red-ray's PC Specs
 
Join Date: May 2014
Location: England (GMT+1)
Posts: 7,148
POST ID # = 779369
red-ray Reputation: 81
Default Error_gen_failure

You should not get betting the I/O Error 31. Until this is resolved I expect your H80i will not work as it should. I would call Corsair support. Looking in the header file this is:

Code:
//
// MessageId: ERROR_GEN_FAILURE
//
// MessageText:
//
//  A device attached to the system is not functioning.
//
#define ERROR_GEN_FAILURE                31L
something is not working as it should.
Reply With Quote


  #15  
Old 05-24-2015, 11:51 AM
TuffGnarl TuffGnarl is offline
Registered User
 
Join Date: May 2015
Location: Edinburgh, Scotland
Posts: 10
POST ID # = 780919
TuffGnarl Reputation: 12
Default

Quote:
Originally Posted by red-ray View Post
You should not get betting the I/O Error 31. Until this is resolved I expect your H80i will not work as it should. I would call Corsair support. Looking in the header file this is:

Code:
//
// MessageId: ERROR_GEN_FAILURE
//
// MessageText:
//
//  A device attached to the system is not functioning.
//
#define ERROR_GEN_FAILURE                31L
something is not working as it should.
I completely forgot to respond to this thread. Had a very busy week with my end of year final exam.

Anyway, In the end I didn't manage to find the time to get in touch with Corsair.

In the meantime I got rid of CL and allowed the existing thermal software to handle the fans and pump. It's working quite well with my highest loaded temperature so far being 52C.

I think the issue may well be with the USB cable, or the connections it's attached to.

I'd like to thank you for your help though. Your utility program is fantastic and it was nice to get such swift and concise advice!
Reply With Quote


Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 11:53 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2020, vBulletin Solutions, Inc.