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Old 07-31-2020, 11:45 PM
bondisdead bondisdead is offline
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Default Does Corsair Support still exist?

Submitted a ticket on 7/24/20 about memtest86 errors on a kit of Vengeance LPX Black 64GB (2x32GB) 3000MHz DDR4 RAM. Uploaded copy of invoice, pictures of serial-number label, screenshots of memtest86 errors, what I did to debug and isolate the issues (ie. tested on two different motherboards, Intel + AMD w/out XMP). They respond on 7/28/20, claiming that they couldn't read the pictures of the invoice or serial-number. I download the pictures directly from the ticket, and they are all legible. Nevertheless, I upload better quality copies within an hour of the ticket. So here I am 3-days later on 7/31/20, and no response. Clearly the request for additional pictures was a stall tactic. What is going on with this company? Yes, we are in a global pandemic. But tech support is probably (or should be) working from home. I don't accept that as an excuse. If you can't support your product, you shouldn't be selling it! They sure have no issues supplying RAM to retailers.
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